Sr. Manager - Visa Direct Sales Training

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Position Summary

Visa Direct is an exciting payment service that Visa provides to clients (including issuers, acquirers, processors, merchants, remitters and service providers) to facilitate domestic and cross-border fund transfers/disbursements to cards, accounts, and wallets around the world using push payment technology, (i.e. Original Credit Transactions, OCTs) and partner payment rails. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payments to landscaper), funds disbursement (e.g., insurance claim disbursements), bill payment, cross-border remittance and more.

This role will report into the Head of Global Sales Operations & Strategy for Visa Direct. This team sits at the cross-section of sales and product with a mandate to accelerate growth for Visa Direct across the world. The Sr. Manager, Visa Direct Sales Training will be tasked rolling out comprehensive sales training for the Visa Direct Sales Organization, from new hire onboarding to reinforcement and recertification trainings for existing sellers.

This role will be responsible for Visa Direct sales training in all 5 regions Visa operates in. We will be working in a fast paced, agile environment, so this person must be proactive and excel with cross-functional partners to ensure we achieve our goals. 

Essential Functions

• Content Development – Use design expertise, business acumen, and influencing skills to design, curate and build the most impactful learning solutions across product and selling skills, collaborating closely with our Visa Direct learning team. Be adept at both designing learning programs as well as providing strategic direction for work done by external providers. Ensure training content stays relevant and up-to-date on central storage platforms. Priority sales training deliverables include:

  • New Seller Onboarding – provide new sellers with the right foundation to understand the full product suite of Visa Direct, how Visa Direct fits in with other Visa products and services, and how to sell Visa Direct effectively

  • Existing Seller Accreditation & Recertification – ensure existing sellers continue to follow sales best practices and have the right foundation of product knowledge to represent Visa Direct in the best light to clients

  • Ad-hoc Sales Training – as changes to process/product occur throughout the year and/or we identify new training needs, develop new sales training courses to address these needs

• Represent the voice of the seller – Collaborate with global and regional business partners within Visa Direct Sales to determine strategic learning needs of the organization. Develop an overall, long-term learning strategy and implementation plan for the business that will drive more efficient sales onboarding and improved sales performance

• Communication strategy for Sales – Evaluate and develop effective and sustainable communication channel for sales. Objective is to provide an accessible source of product updates, notable information to share with clients, and new sales enablement materials that are relevant for sales to leverage

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of exp