Senior Business Operations Manager

Senior Business Operations Manager

Our Team

Learning A-Z (LAZ), a Cambium Learning Brand, inspires curiosity, ensures comprehension, and instills the joy of learning in elementary students. With a focus on innovation, resource flexibility, and market-responsive and research-based practices, Learning A-Z aims to deliver effective, affordable, and easy-to-use supplemental elementary resources that can be used anywhere learning occurs.

We achieve these goals by putting our employees first. As a deeply embedded and highly respected partner in the elementary education space, LAZ attracts a diverse group of talented people who work in spirited teams to do extraordinary things. Our Leadership Philosophy at Learning A-Z includes building blocks of empowerment that include clarity before actions, results through people, and full-circle accountability. Qualified candidates come to LAZ with a passion for serving students and educators, a hunger for making a difference in education, the humility to contribute as part of a talented team, and the skills to support solid relationships and collaboration.

Our Culture

The Learning A-Z team focuses on the teachers and students who are most impacted by the work done in the organization. This mission drives the organization and promotes a culture of purpose and determination. To achieve its goals, LAZ works to draw in and retain the best and brightest employees and partner organizations. We hire people who seek to share their voices in constructive ways and constructively debate with people at all levels. We achieve these goals by putting our employees first. As a deeply embedded and highly respected partner in the elementary education space, LAZ attracts a diverse group of talented people who work in spirited teams to do extraordinary things.

Vision for this Position

The Senior Business Operations Manager is a self-driven, innovative leader who will be a critical driver in increasing the scalability and efficiency of LAZ operations.  Ultimately, the right candidate will drive improvements in capabilities to support our customers and generate sustainable cost savings.

A successful team player who collaborates with Sales and Customer Success will assess and enhance the processes and systems essential to supporting scalable, cost-effective, high-quality interactions with customers and internal groups. The Senior Operations Manager will also lead and support the intake process and prioritize infrastructure improvement projects (projects) that support functions across LAZ.

Location: Remote, USA

Job Responsibilities:

• Process Optimization
  • Collaborate across the organization to understand and document current processes
  • Identify best practices, risks, and opportunities for improvement
  • Analyze potential root causes of process inefficiencies and propose solutions

• Policy and Procedure Design
  • Work with various functional departments to design, document, and implement policies and procedures
  • Improve day-to-day business operations without adding unnecessary burden

• Cross-Functional Coordination
  • Execute and oversee high-level strategic initiatives while managing detailed operational tasks to ensure seamless execution
  • Ensure smoother workflows and cost-effective business processes
  • Support training by hosting “train the trainer” sessions to ensure seamless change management

• Infrastructure Improvements & Monitoring
  • Prioritize infrastructure improvement projects proposed by Sales, Marketing, and other functions
  • Collaborate with internal resources to execute those projects
  • Clearly outline the scope and requirements for assigned work with keen attention to detail
  • Track and monitor the execution of infrastructure improvement projects
  • Document business requirements and partner with technology teams to ensure clarifications for technology requirements are confirmed

• Communication and Insight
  • Maintain constant communication with the LAZ leadership team and other stakeholders
  • Provide insights on process and infrastructure projects
  • Communicate and train on process changes

• Can work autonomously and is also team-oriented with proven interpersonal skills
• Other duties as assigned

Job Requirements:

• Bachelors or graduate degree in business or industrial engineering disciplines
• 7+ years of experience in Operations and Process focused roles
• Technology-based company experience, required
• Education industry experience, preferred
• Leverage your professional history of d