Canadian Customer Service

With over 100 years of corporate development and experience, Jowat is a world-wide leader in the manufacture of industrial adhesives. We have a highly motivated team of 1400 employees and are proud to provide our customers with innovative adhesive solutions in a number of markets.

 

Canadian Customer Service 

 

We are looking for an individual who will be responsible for all aspects of customer service for our Canadian customers.  The Customer Service Representative will maintain a high level of professional integrity, ethics, and confidentiality and will establish successful and productive relationships with customers by ensuring that all customer requirements are fully met according to company guidelines.  This position is hybrid, reporting to our Archdale, NC office 2 days a week.

 

Your Responsibilities:

• Handle all phone calls with appropriate greetings and assist every customer promptly.
• Process customer orders in a courteous, efficient, and timely manner.
• Provide quality service and support in a variety of areas including but not limited to order entry, order confirmation, new products, shipping, etc.
• Handle and resolve all customer questions, complaints, and concerns immediately, and facilitate satisfactory resolutions.
• Maintain and develop relationships with both existing and new customers.
• Utilize databases that are in place for sample requests, article number set-up requests, responsiveness, CCAs, out-of-spec approvals, and return authorizations.
• Understand and appropriately use the company pricing system and policies

Our Requirements:

• A high school diploma or equivalent is required, and an Associate’s or Bachelor’s degree in business is preferred.
• At least 3 years of prior customer service experience.
• Ability to work and convert within the Metric system
• Intermediate computer skills, required to work in multiple computer systems and files.
• Experience with Microsoft Office. SAP/CRM C4 knowledge in a manufacturing setting is a plus.
• Detail-oriented and organized
• Excellent communication, multitasking, and organization skills.
• Ability to work independently and as part of a team.
• Ability to adapt to change and be flexible.
• Must be able to work in a schedule-driven environment. Timing is a critical function.
• Bi-lingual in French or Spanish a plus

Benefits:

• 401(k) with a match
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