Clinical Assistant-Orthotics & Prosthetics

Nemours is seeking a Clinical Assistant-Orthotics & Prosthetics for our Jacksonville FL location. 

This is a limited clinical, administrative role.  

The Clinical Assistant is an important liaison between the patient/family, provider, and other care team members in the department.  The clinical assistant will coordinate patient scheduling, care messaging, authorizations, and other clinical office support.  Acts as a resource and cross covers if needed, specially working together with other staff in the Orthotics & Prosthetics department.   

Essential Functions: 

1. Deliver excellent customer service to the patients/families and other care providers.  Focusing on family centered care. 
2. Act as a liaison between O&P services and other clinical divisions.
3. Keep parents, patients, and associates informed of care plan & schedule of services
4. Scheduling of patients through phone conversations, app messages and email.
5. Routinely check the TEs in Epic and route/respond messages appropriately. Will utilize critical thinking to make decisions that best satisfies the patient and accomplishes agreed upon goals. 
6. Track and keep updated with divisional huddles.
7. Transports materials/products for patient care throughout the facility. 

Job requirements: 

High School Diploma

Experience in Healthcare and customer service 

BLS certification from American Heart Association within three months of employment and continue to maintain as required.

3 to 6 months of job related experience required. 

Custom Service/Patient care experience preferred.

 

 

 

 

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary-urgent-and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I. DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us at www.nemours.org.