Bilingual Assistant Program Director (Hillside Hotel)

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Hillside Hotel is an emergency capacity transitional site located in Jamaica, Queens. This site will be a place where families with children can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community.

Purpose of Position: Provide support and supervision residential aide team. This site has 35 units for families seeking emergency capacity services. This position will assist the Program director with daily operations as needed.

Schedule: Tuesday through Saturday, rotating on-call 10am-6pm, Saturday: 9AM-5PM (flexible timing for Saturday)

Salary Range: $68,640-$73,000

Role, Responsibilities, and Essential Duties

Program Development and Improvement

• Provide supervision to Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required.
• Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
• Coordinate schedules for RA’s and plan coverage as needed.
• Review and submit payroll required for Residential Aides.
• Stay informed on all contract requirements and ensure compliance.
• Ensure documentation including incident reporting is completed in a timely manner.
• Assist with audit preparation and performance improvement plans as needed.
• Attend staff meetings, training programs, and supervision meetings.
• Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
• Serve as Program Director, in Director’s absence.
• Participate in on-call rotation with Program Director
• Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.

Resident Relations and Compliance

• Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions.
• Ensure rounds are being conducted consistently and with sensitivity.
• Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
• De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.
• Supervise the daily food service and serve as liaison with contracted meal provider.

Building Maintenance and Safety

• Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed.
• Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
• Perform facility and resident’s rooms to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
• Oversee Security contracted services to ensure all post, rounds and nightly rep