Jobs and Careers

Senior Change Manager

Minneapolis, United Statesfull_timeVerifiedPosted 12 Jun 2026

💰 $140,900/yr($119,765/yr – $140,900/yr)

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior Change Manager provides strategic leadership for change management in support of the Business Banking segment ($0–$25 million). This role is accountable for defining, leading, and executing change strategies that enable successful adoption of new products, capabilities, and operating model changes across the segment.

Operating as a trusted advisor to senior leaders, the Senior Change Manager partners across business, functional, and delivery teams to ensure changes are well designed, clearly communicated, operationally ready, and sustainably adopted. The role focuses on the people, process, and adoption components of transformation and product delivery, with an emphasis on non technical enablement and readiness.

Key Responsibilities

Own the change strategy for assigned initiatives and product releases, including stakeholder engagement, communications, training, readiness, adoption, and reinforcement plans.
Serve as a strategic partner to segment leadership, regional leaders, and functional partners (Marketing, Operations, Technology, Risk, and others) to align change execution with business priorities.
Translate complex change into clear, compelling narratives that articulate business value, customer impact, and employee relevance.
Lead enterprise-scale readiness efforts, ensuring all operational impacts are identified, planned for, and mitigated prior to release.
Establish and drive change governance, ensuring alignment across teams and accountability for execution of change activities.
Oversee updates to processes, procedures, training, and enablement materials across all impacted organizations.
Develop and deliver executive-level communications and presentations, including recommendations, risk assessments, and adoption insights.
Act as a subject matter expert and thought leader on change management best practices, advising leaders on approach, timing, and risk mitigation.
Measure change effectiveness, leveraging qualitative and quantitative feedback to assess adoption, refine strategies, and demonstrate business impact.

Basic Qualifications

Master's degree, or equivalent work experience
10 or more years of experience in project management activities

Preferred Skills/Experience

5+ years of experience leading complex project and/or change management initiatives within a large, matrixed organization
Deep expertise in change management principles and their application at scale
Proven ability to influence senior leaders and drive alignment across diverse stakeholder groups
Strong strategic, analytical, and problem‑solving capabilities
Demonstrated experience leading change for product launches, transformations, or operating model shifts

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: