Customer Service Coordinator

Do you want to be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture?

Are you keen to drive growth within a leading global organization whose purpose is to work with our customers, to make the world a better place?

Are you looking for an opportunity to work on complex, innovative analytical software systems?

Those who are always thinking ‘what if…’. Does this sound like you? Then read on!
 

Responsibilities

• The receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks
• Matching the customers requirements to the availability of engineers and other technical resources including communication with Sales and Applications
• Check and process/approve Cases and Work Orders and Time Sheet information in the SalesForce (SFL) and (SAP) in 3 working days,
• Process all orders ready to invoice customers ensuring clear lines of communication are achieved between all parts of the organization and answering queries.
• Order spare parts for customers, engineers and stock ensuring records are kept up to date
• Management of engineer Dispatch Console, using cases and Work Orders to track all activities
• Arrange Customer Support and Sales Meetings at suitable locations and attending.
• Schedule Preventative Maintenance visits for all engineers on a monthly basis using the PM planner in SFL
• Quotations as per customers requests using the correct format ensuring that we have Terms and Conditions agreed
• Contracts administrator and Support agreement including quotes and at the end of warranty or contract end.
• Management of install base through CRM tools
• Updates to warranty and contract at point of sale.
• To maintain elements of the ISO9001 Quality System where necessary.
• Create and manage installed products and Customer Accounts in SFL
• Use SAP purchasing to raise requisitions as and when required
• To cover all business relevant tasks for absent staff in order to maintain business continuity
• Maintain accurate financial data for revenue.
• Supporting return and repairs through correct systems.
• Managing invoicing queries with the support of accounts
• Monitoring and managing stock levels and audits across local service organization
• Manage daily tasks in the local business

What do you need to be successful in this role?

Skills:

• Sales and customer service experience( essential)
• Excellent verbal and written communication skills
• Complaint resolution experience
• Strong organisation and administrative abilities
• Strong IT skills(SAP, Salesforce, Office365)
• Attention to detail and accuracy

Competencies:

• Cooperation and Teamworking
• Adaptability
• Problem solving approach
• Self-organized

Why you should join Malvern Panalytical:

• A fast learning curve in an exciting, challenging, and open environment, where you will work within an interdisciplinary team
• Varied and interesting work, career development and growth, collaborative working
• A vibrant and multicultural team of smart people

YES, I WANT THIS JOB!!

Please click on apply.

#LI-MG1

About Malvern Panalytical

We draw on the power of our analytical instruments and services to make the invisible visible and the impossible possible.

Through the analysis of materials, our high precision analytical systems and top-notch services support our customers in creating a better world. We help them improve everything from the energies that power us and the materials we build with, to the medicines that cure us and the foods we enjoy. We partner with many of the world’s biggest companies, universities and research organizations.

We are committed to Net Zero in our own operations by 2030 and in our total value chain by 2040. This is woven into the fabric of our business, and we help our employees and customers think about their part in creating a healthier, cleaner, and more productive world.

With over 2300 employees, we serve the world, and we are part of the Spectris Group, the world-leading precision measurement group.

We are Malvern Panalytical. We’re BIG on small.

Malvern Panalytical, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive orga