ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Senior Manager, M&A Integration

Training & Organizational Change Management (OCM)

About the Position

HUB acquires 50+ agencies a year, and every deal means change - new systems, new processes, new ways of working. This role leads the training and change management strategy that makes those transitions smooth, fast, and human - protecting deal value and minimizing the impact of change on the business. This role will also drive change internally as our Mergers & Acquisition Integration (MAI) team adopts new tools, AI capabilities, and ways of working.

We're looking for a strategic thinker who executes. Someone with a wide lens across the deal lifecycle who proactively identifies impacts, designs modern learning experiences, and leads a team that delivers at scale.

Role & Responsibilities

Strategic Leadership

• Own the MAI training and OCM strategy - set the direction, align with enterprise standards, and evolve it as the business evolves
• Use a wide view across the deal lifecycle to get ahead of change impacts and readiness gaps before they surface both for acquired employees and the MAI team
• Build and execute communications strategies tailored to each deal, audience, and stage of the integration
• Partner across the enterprise with technology leaders, regional and business stakeholders to build relationships and drive alignment across every region, deal, and team
• Drive the learning and change strategy forward as AI, new tools, and new ways of working are adopted

Delivery & Execution

• Drive the training and communications delivery schedule across 50+ concurrent integration programs
• Own and evolve playbooks for different scenarios, from straightforward conversions to complex programs
• Align with stakeholders across regions and functions on scope, content, and timing
• Build flexible delivery models that scale as needed
• Keep a pulse on quality by tracking CSAT, gathering feedback, and iterating

People Leadership

• Build and develop a high-performing team of trainers and OCM professionals; create an environment where people grow, do meaningful work, and deliver their best
• Manage team capacity and resourcing to meet the demands of a dynamic, multi-deal portfolio
• Set clear expectations and maintain accountability for quality and consistency across programs

Continuous Improvement

• Advance the MAI training delivery model by further integrating AI, self-paced options, and flexible formats that meet learners where they are
• Maintain content accuracy and relevance; use feedback and data to prioritize what gets improved
• Build on what's working while staying curious about better ways to drive engagement and retention

Success Measures

• Stakeholder satisfaction with the integration training and communications experience
• Speed and confidence with which acquired employees are productive on HUB systems
• MAI team adoption and confidence with evolving tools, processes, and ways of working
• Training effectiveness as measured through learner feedback, completion rates, and post-go-live support trends

Required Qualifications

• 5+ years running training programs end-to-end: scoping, planning, and delivering at scale
• 3+ years designing learning experiences across modalities (vILT, eLearning, self-paced, microlearning) grounded in adult learning principles
• Proficient in navigating and utilizing Learning Management Systems (LMS)
• Experience building and leading a team of 5 or more people
• Change Management certification (PROSCI, DDI, or equivalent) or applied experience with OCM methodologies
• Tech-savvy with a track record of helping organizations adopt new tools and ways of working
• Strong communicator - written, verbal, and in front