Engineer 1, Technical Services

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Plano, TX location in the Neuromodulation Division.  Our Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

The Technical Services Engineer I provides independent clinical and technical support in response to inquiries from physicians, health care professionals, patients and field staff using professional knowledge and judgment.  Provides the clinical and technical interface between the medical community and various Abbott departments through consultation.  Requires the application of theoretical principles and creative/analytical techniques typically acquired in a recognized four-year or more biomedical engineering or other medical-related academic course of study.  Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.  Stays abreast of and consults on technical advancements.  Promotes the process of continuous quality improvement and risk management, and coordinates solutions for technical and project issues.

What You'll Work On

• Provides technical or clinical information to customers in response to inquiries/reports from the field.

• Provides back-up support to Field Clinical Engineering/Sales Representatives in the area of troubleshooting.

• Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines. 

• Performs product evaluations and testing based on reports from the field.

• On a rotating after hours on-call shift (rotating between other department Technical Services employees) providing clinical and technical support services.

• Remains current on developments in field(s) of expertise, applicable regulatory requirements, and a general knowledge of the company’s products, markets, and objectives as well as industry trends.

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

• Performs other related duties and responsibilities, on occasion, as assigned.

• Assists with training of in-house personnel.

Required Qualifications

• Bachelor’s Degree in electronic engineering, biomedical engineering, or a related field preferred.

• Fluent in Spanish is highly preferred.

• Medical device industry technical support experience, including relevant experience in the neuromodulation industry preferred.

• Strong verbal and written communications with ability to effectively commun