Wine Bar Server at Austin International Airport - Vino Volo, Paradies Lagardere

DUTIES AND RESPONSIBILITIES:

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
• Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience
• Totals bill accurately and accept payment following established guidelines.
• Process all point of sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back-bar offerings
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain a clean organized work environment
• Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Enthusiastically supports decisions once they have been made by management.
• Maintain current adult beverage certification. Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
• Other duties as assigned.

 EDUCATION, EXPERIENCE, CERTIFICATIONS:

• High school diploma or equivalent required; two-year college degree is favored.
• Work experience must include one or more years as a server in a well-respected wine bar or equivalent position in the hospitality industry.
• All applicants must be 21 years of Age

POSITION QUALIFICATIONS:

• Skilled at and enjoys delivering excellent customer service
• Enthusiasm for wines and a desire to learn more about wines
• Highly responsible and reliable
• Serve Safe certification for alcohol and food handling
• Experienced with and proficient in using retail point-of-sale systems
• Successfully passing required TSA screening and background check
• 21 years of age or older (must be able to taste and evaluate product)
• Ability to communicate in English effectively, both orally and in writing.
• Able to work overtime or late into the evening in the event of flight delays.
• Able to carry and balance a flight of wine
• Able to push, pull, lift and/or carry up to 50 pounds

 

Qualifications

 

Behaviors

 

Preferred

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Innovative

: Consistently introduces new ideas and demonstrates original thinking

Functional Expert

: Considered a thought leader on a subject

 

Motivations

 

Preferred

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

: Inspired to perform without outside help

Entrepreneurial Spirit

: Inspired to perform well by an ability to drive new ventures within the business