Manager of Member Regulatory Communications

 

 

Hi, we're Oscar. We're hiring a Manager, Member Regulatory Communications to join our Member & Provider Lifecycle team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is accountable and responsible for operations for Oscar's population of members and member communications on behalf of +Oscar clients. The scope of your work will involve, but is not limited to, Member ID Card design and fulfillment, regulatory notice drafting and mailing, configuration of outbound campaigns. You will be also responsible for managing vendor relationships including monitoring of cost, fulfillment, and quality.

 

You will report to the Senior Manager, Regulatory Communications. This is a hybrid role. You will work part of the time in the Los Angeles or New York City office and part of the time work-from-home/remote. #LI-Hybrid

The base pay for this role in the states of California and New York is: $108,000- $141,750 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Collaborating with Oscar's technology teams to ensure successful configuration and execution of print/mail jobs.
• Maintaining partnerships with important vendors, working to ensure that quality is maintained, cost is controlled, and all provisions of our vendor agreements are completed.
• Manage a quality program which includes checks and balances aimed at limiting rework. This includes building a monitoring program for identification of cost incurred as a result of upstream errors.
• Collaborate with legal and compliance teams to track and communicate regulatory guidelines and updates.
• Establish a comprehensive repository of legal guidelines and communication resources that can be accessed by Oscar markets for assigned products.
• Oversee the review and editing of procedures to ensure compliance and accuracy.
• Assist the Sr. Manager with project management for cross-functional initiatives.
• Develop and nurture strong relationships with partners.
• Managing projects, while adhering to project timelines and competing priorities.
• Promoting cross-training, knowledge management, and problem-solving across the organization.

Qualifications

• (A bachelor's degree or commensurate 4 years of experience
• 5+ years of work experience in health insurance, consulting, healthcare, and operations
• 5+ years of experience in program management, design, implementation or ongoing operations management
• 4 + years of experience leading and developing a team
• 2+ years of experience in a communications role.
• Experience with developing and monitoring the fulfillment of customer collateral.

Bonus points

• Lean / Six Sigma experience
• Consulting or similar experience
• Experience in a client facing/vendor management role
• Experience developing and fulfilling member welcome and renewal kits as well as other regulatory comms.

 

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.