Field Engineer - Washington

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

As a global leader in professional mobile communications, Motorola Solutions possesses a distinguished history of technological breakthroughs and a vast international network of established systems. The group primarily focuses on deploying mission-critical digital mobile communication solutions tailored for Public Safety and Government sectors.

To ensure the successful execution of projects, the department maintains a collaborative environment involving diverse internal and external stakeholders, such as Engineers, System Managers, Project Managers, the Sales Department, Service Partners, and System Technologists. Due to the essential nature of public safety support, the Field Service Organization (FSO) maintains a mandatory 100% on-call readiness.

The Field Engineer position is dedicated to supporting the Motorola Solutions Field Engineering T8 North team. This team manages a service territory encompassing Washington, Oregon, California, Montana, and/or Idaho.

Job Description

Responsible for the post-sale installation, optimization, maintenance, and management of complex mission critical communication systems. This role focuses on proactively maintaining optimal system performance, responding to system-level alarms/errors, and performing advanced troubleshooting, hardware, and software installation and optimization. The Field Engineer ensures system availability through routine maintenance and continuous performance monitoring. 

This role is responsible for providing high-level technical support, optimization, and documentation for specialized communications systems, including complex RF and Broadband architectures, as well as essential network infrastructure.

Key Duties and Responsibilities:

• Perform installation, optimization, and maintenance on various public safety systems, including: ​VHF, UHF, and 700/800 public radio systems, 911/Emergency Communications Workflow (ECW)/Airbus equipment, Next Generation 911 (NG911) infrastructure, and NICE public safety logging systems.

• Execute preventative maintenance routines, focusing on trend analysis and documentation to ensure proper system operation.

• Develop technical solutions for complex problems encountered during system implementation, upgrades, or support issues.

• Apply extensive knowledge of the latest technologies and troubleshooting techniques in transport, communications, and RF systems.

• Collaborate with System Managers, Engineering, Project Management, Sales, System Technologists, and partners to design, implement, optimize, and cut-over advanced communication systems that meet or exceed customer expectations.

• Provide advanced technical support for specialized systems and product applications, focusing on troubleshooting software-driven electronics and optimizing performance for RF and Broadband architectures.

• Work with various technologies, including legacy analog, advanced digital P25, and data infrastructure.

• Program, configure, optimize, test, and document complex communications systems.

• Develop and implement solutions for difficult technical challenges encountered during system implementation, upgrades, or support activities.

• Perform preventative maintenance routines to ensure proper system operation, focusing on trend analysis and meticulous documentation of results.

• Submit comprehensive weekly reports detailing activities and accomplishments.

Essential Qualifications and Requirements:

• Education/Certification: Associate’s Degree, EET, Technical Certification, Project Management Certification, IT Certification, OR Military Technical Certification is required. CET is required within 6 months of hire. FCC License and industry certifications are a plus.

Technical Expertise:

• Knowledge of R.F. systems, including transmitters, receivers, and antenna networks.

• Proficiency in using various communications test equipment.

• Strong working knowledge of P25 radio systems and trunking/SmartZone systems.

• Strong knowledge of wired/wireless communication systems, including Local Area Networks (LAN) and Wide Area Networks (W