Customer Delivery Specialist, Sr

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

CSG Forte is looking to hire a Customer Delivery Specialist Sr, who will use the CSG product portfolio to maximize the value of associated processes, best practices, and services to resolve our client’s business and technical challenges. The Customer Delivery Specialist Sr plays a critical role in shaping the merchant and partner onboarding experience for our payment processing platform.

This role is responsible for leading end-to-end onboarding for ISVs, ISOs, government entities, and enterprise merchants, ensuring a seamless transition from sales → contracting → solutioning → implementation → go-live.

You will own the full onboarding lifecycle, aligning internal teams (Sales, Solution Engineering, Underwriting, Risk, Integrations, Product, and Support) to ensure a smooth, timely, and high-quality experience. This role will emphasize technical fluency, project leadership, strong communication, and predictable delivery.

We are looking for a Customer Delivery Specialist Sr who will:

• Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success.
• Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness.
• Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes.
• Build long-term trust and handoff customers to Customer Success once live.
• Occasional travel may be required.
• Actively participates in conference calls, training, business reviews as well as other activities with both internal and external clients to problem solve and implement solutions to ensure we meet and or exceed our client’s expectations for service and support.
• Educate customers on the Forte and CSG Payments product suite, APIs, terminals, gateways, and platform functionality.
• Coordinate tickets to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.
• Contribute to process improvements, playbooks, and team enablement; mentor peers on complex customer scenarios.

Is this opportunity right for you? We are looking for candidates who have:

• A bachelor’s degree in business, finance, or a related field
• 5-8+ years of experience in payments, PayFac, merchant acquiring, fintech, or SaaS onboarding roles.
• Proven success managing onboarding or implementation projects for ISVs, ISOs, government merchants, or enterprise merchants.
• Strong understanding of APIs, payment terminals, gateways, compliance frameworks, and payment operations.
• Working knowledge of CRM tools (Salesforce, HubSpot), onboarding platforms, ticketing systems, and project management tools.
• Ability to translate complex payment workflows into clear customer guidance.
• Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
• Experience with government, healthcare, utilities, recurring billing, marketplace, or moderate-risk verticals.
• Are proficient in English is a business environment.

CSGer Perks & Benefits 

• Work from Home

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

View More Benefits  

#LI-Remote

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for thi