Scrum Master, Cloud Integrations & Platform Services

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Role

We are looking for a natural leader and team coach to take this key role and partner to lead Agile Transformation at the team-level. You will lead 5-6 Scrum teams.

The ideal candidate …

• Has a good understanding of agile methodologies, process and change management tools and techniques
• Seeks to understand how things work and looks to improve
• Has the skills to handle ambiguity, exploration, and iteration under deadlines
• Likes digging into a problem and partnering to drive change

Responsibilities for this role includes…

• Agile Scrum Master Basics:
  • Keep team organized, focused, and moving forward
  • Clear obstacles and protect team from distractions, over-committing, and scope creep
  • Ensure positive team health and mitigate team conflicts
  • Promote organizational understanding of Agile roles and responsibilities
  • Empower team members to engage in value creation, innovation and improvement (Scrum Master – not task master)
  • Capture and drive robust feedback and communication loops across the 5-6 teams
• Agile Scrum Ceremonies:
  • Facilitate team events and ceremonies -with the team: daily stand-ups, end-of-iteration retros, iteration reviews, sprint demos
  • Work with team and Product Managers to maintain a rich backlog, facilitate estimating, story pointing and holistic decomposition of Features, Spikes and Enablers
  • Construct regular retrospectives, note areas for improvement and take action
  • Administer the scrum board – cards are up to date, backlog is robust, goals are clear…
  • Proactively eliminate blockers and manage roadblocks 
• Team Leadership:
  • Partner with team members to craft clear charters and working relationships
  • Call out risks and dependencies, mitigate or provide path to resolution where possible, and see through to completion
  • Report regularly on the velocity, progress, health, risks, impediments, or successes of the team
  • Hold regular 1:1s with scrum team members and stakeholders; Facilitate understanding and transparency; Address disagreements
  • Help the team enhance and streamline the ways in which they achieve goals
  • Recognize great work and celebrate successes  

Qualifications

To be successful in this role you have:

• 8+ years of practicing Agile Scrum Master experience – or equivalent in tech focused industries
• Good understanding of the ServiceNow platform and modules
• Scrum Master certification or training
• Proven success in coaching and mentoring a team through an agile transformation
• Working knowledge of Lean, Agile, or similar frameworks and techniques: Lean design, iterations, loop feedback with customer involvement

For positions in California (outside of the Bay Area), we offer a base pay of $117,900 - $211,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note