Senior Manager - Talent Management

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Job Description

As a Sr. Manager of Talent Management, you are an innovative leader who will lead the charge in revolutionizing our talent programs through cutting-edge, innovative practices. Your role will be pivotal in shaping a high-performing, growth-minded culture that offers employees the best experience of their careers. You will lead and inspire a team to create strategies that give Freshworks a competitive advantage in the talent marketplace to attract, develop and retain the brightest in the industry. Key pillars will include re-imagining the design and ensuring flawless execution of programs across talent management, including performance enablement and employee listening initiatives.  

Key Responsibilities: Use data-driven insights and industry best practices to design, optimize and execute innovative talent management processes in the following areas:

Performance Management:

• Design and manage the organization’s performance management system, ensuring it aligns with business objectives and drives high performance.

• Lead the annual performance review process, including goal setting, mid-year reviews, and year-end evaluations.

• Provide guidance and support to managers on performance management best practices, including coaching, feedback, and development planning.

• Analyze performance data to identify trends, strengths, and areas for improvement, and make recommendations for enhancing the performance management process.

Employee Listening & Engagement:

• Lead the development of strategies to leverage new technology and innovative approaches to effectively measure, summarize, and enhance the Freshworks employee experience.

• Design and implement innovative listening instruments to gather and analyze the employee experience, measure employee engagement, identify opportunities for improvement and generate predictive insights that drive action

• Collaborate with cross-functional teams to address employee concerns, improve the work environment, and promote a culture of high performance, recognition, inclusivity, and belonging where employees are empowered to do their best work

Change Management:

• Lead change management efforts related to talent management and innovation initiatives, ensuring smooth implementation and adoption across the organization.

• Partner with internal communications to develop and execute change communication strategies that effectively engage employees and managers.

• Monitor the impact of change initiatives on employee performance, engagement, and innovation, making adjustments as needed.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders, including HR business partners, department heads, and senior leadership.

• Serve as a trusted advisor to leadership on talent management, performance management, engagement, innovation, and employee listening strategies.

• Ensure alignment between talent management initiatives and overall business objectives, with a particular focus on fostering innovation.

Qualifications

Education: Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field

Experience:

• Proven experience in talent management, human resources, or organizational development.

• Proven track record of successfully implementing performance management, employee engagement, and innova