Premium Services Seasonal Assistant

Position Summary:

The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.

Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.

This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting February 2026 and ending December 2026.

Key Responsibilities:

• Premium Member Engagement:
  • Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions.
  • Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.
• Customer Service Excellence:
  • Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.
  • Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.
• Operational & Event Day Support:
  • Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects.
  • Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.
  • Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.
• Problem Solving:
  • Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach.
  • Escalate complex issues to management when necessary while maintaining a customer-first mindset.
• Administrative Duties:
  • Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.

Expectations & Qualifications:

• Professionalism:
  •  Always maintain a polished and professional demeanor, representing the Premium Services brand.
• Communication Skills:
  • Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.
• Attention to Detail:
  • Ability to manage multiple tasks while ensuring accuracy and quality in all work.
• Team Player:
  • Collaborate effectively with internal teams and contribute to a positive work environment.
• Technical Skills:
  • Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.
• Flexibility:
  • Must be available to work Monday – Friday during regular business hours (typically 9am – 5pm).
  • Work hours will vary based on the event schedule and will require some evenings, weekends and holidays as needed.
• Physical Requirements:
  • Ability to handle, move, or lift objects up to 50 lbs., either frequently or occasionally.

Education & Experience:

• A degree in Sports Management, Hospitality, Business, or related field is preferred.
• Previous experience in customer service, hospitality, or event operations is a plus.