Medical Assistant

The Medical Assistant is a key member of our clinical team and provides top notch service to our patients and team members. This position supports our prescribing clinicians, patients, and office operations with a high level of professionalism, accuracy, and timeliness.  

Reports to: Clinic Office Manager

Essential Duties and Responsibilities:

Clinical:  

• Serving as a central clinician resource, supporting prescribing clinicians across the market by:
• Triaging incoming message requests and either acting on them or forwarding on to the treating clinician
• Coordinating medication refills directly with pharmacies
• Calling pharmacies and clarifying any medication refill or PA problems
• Processing Prior Authorization (PA) requests in collaboration with clinicians
• Calling insurance to obtain/verify pharmacy benefits informationand check status of PA requests 
• Sending medication refill, change of medication and medication clarification request to clinicians
• Triage patient messages and calls about side effects from medications and forward to clinicians as appropriate
• Triaging patient messages and calls to reschedule / schedule / cancel appointments and responding as appropriate (complete request or forward on to front desk / central operations team)
• Serving as a local in-clinic resource:
• Collecting patient vitals (HT, WT, BP, RR and temperature) and documenting in EMR
• Collecting medication history and allergies (to medications, foods and other that may apply) 
• Inventory medication samples as per company policy 

Lab (not currently applicable, but may be in the future): 

• Collect blood / check swab specimens and document in EMR
• Ship specimens to LabCorp
• Order lab supplies as needed
• Inventory of lab (check for expired supply or medication samples)
• Maintain cleanliness of lab
• Upload lab results to patient chart

Additional Duties:

• Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Support front office operations and fill in at front desk as needed

 

Job Requirements & Skills:

• Completion of a Medical Assistant program, or relevant experience
• 1 year experience in an outpatient setting preferred
• Electronic Medical Records (EMR) experience
• High level of professionalism in all aspects of work and enjoy working in a team-based environment
• Strong, professional communication skills (verbally and written) – must be timely with strong follow through
• Working knowledge of Microsoft office products
• Strong work ethic with a high degree of integrity, humility, and a positive attitude
• Must be flexible and comfortable with working in an evolving/growth organization
• Must be willing and able to travel between clinics each week (within a given market)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone.
• Must be able to lift up to 15 pounds at times.

Hourly Pay Range: $22-27 per hour DOE

The Company

Are you ready to be part of a growing, value centric healthcare organization? At Sol Mental Health, we are on a mission to help individuals find healing and balance. Our goal is to increase access to mental healthcare in a safe, inclusive, and non-judgmental environment where our patients and team members feel supported. 

 

Be part of a special team of clinicians and support experts in Colorado, Maryland, New York and Texas. We offer competitive pay and benefits, professional development, and a collaborative culture.