AVP, Customer Experience Decision Science

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Data Analytics

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$165,000.00 - $272,200.00

Target Openings

1

What Is the Opportunity?

At Travelers, our vision is to advance our ability to fuel analytic-driven business decisions by accelerating cross-enterprise collaboration and capabilities. As the AVP, CX Decision Science, you will lead a team of data and analytic professionals dedicated to enabling Customer Experience efforts and applying advanced analytic techniques to drive business actions. You will set the data and analytics strategy for the CX Foundations portfolio and will work to increase analytical maturity across the organization. You will lead the data and analytic strategy for data products within the organization, enabling analytic partners in across the Enterprise to consume CX data.

Through explanatory modeling and analytics as well as experimental design and related inferential techniques, you and your team will surface actionable insights that influence business decisions and strategies. Simply put, your team helps the business understand 'the why' underneath CX trends and data.

This position will have direct reports. Success leading a team, as well as strong technical experience will be essential for this position.

What Will You Do?

• Partner with senior leaders within business areas to define, inform, and influence key strategic decisions.
• Define and implement work routines and standards of practice to ensure optimal quality of work is being achieved.
• Identify barriers and remove obstacles affecting team performance.
• Work with business partners to ensure that the decision science team is focusing on the right priorities and assess team capacity to support upcoming initiatives within business area.
• Provide line of business perspective to enterprise initiatives and support cross-functional strategies and teams.
• Coach the team in diagnostic analysis, active monitoring and/or multivariate modeling methods that can be used to influence strategic business decisions by balancing constraints and opportunities.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in a STEM related field, or a Business School Master’s Degree with a concentration in a technical or analytical field.
• Ten years of related data and analytic experience.
• Experience using explanatory, diagnostic, and inferential techniques such as experimental design, hypothesis testing, clustering analysis, time series and other statistical modeling algorithms with the ability to decide the appropriate methodology for the purpose.
• Industry level expertise of large-scale multidimensional data systems and open-source cloud-enabled analytical programming languages.
• Industry level expertise of statistical and scientific techniques and how they are implemented through analytical programming languages.
• Demonstrated experience in developing, planning, and implementing analytical strategies.
• Experience leading teams of direct reports as well as leading cross-functional work groups.
• Strong business acumen, with the ability to problem-solve, think critically, and operate strategically across the enterprise.
• Exceptional communication skills with the ability to influence and interact with all levels of the organization.

What is a Must Have?

• Bachelor’s degree or seven years of experience in data, analytics, engineering, science, technical analytical fields or relevant experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: