Jobs and Careers

NOC Technician II (Network Operations Center)

United Statesfull_timeVerifiedPosted 24 Oct 2025

💰 $56,000/yr

About the role

Position: NOC Technician II (Network Operations Center) $23.00 to $28.00 hourly DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary To be considered for this position, you must live within commuting distance to Everett, WA. The ideal candidate for NOC Technician II will have network operations center experience, along with voice troubleshooting including call traces, metaswitch troubleshooting, and 3rd party vendor ticket creation. The NOC Tech will be responsible for the day-to-day monitoring of Wholesail Networks infrastructure. You will be responsible to monitor, document, escalate problems, and receive customer calls. The NOC Tech spends a great deal of time working in a team environment with other Network staff but also works on projects independently. The schedule for this position will be 10:00 p.m. to 8:00 a.m. either Sunday through Wednesday or Wednesday through Saturday. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. • Provide second level support to resolve complex, technical problems. • Serve as a mentor and resource to Tier 1 NOC Technicians. • Assist NOC leadership with interviewing candidates as requested. • Provide training to new hires in the NOC. • Monitor network using software and stations provided. • Troubleshoot incidents and events and escalate appropriately. • Provide technical aid to customers, while ensuring a best-in-class customer support experience. • Follow procedures. • Provide 24x7 support for the Wholesail Networks system. • Provide after hours customer support. • Document fully and to Wholesail Network’s standards. • Performs other duties as required to support the business and evolving organization. Qualifications: • You must have experience in voice troubleshooting including call traces, metaswitch troubleshooting, and 3rd party vendor ticket creation. • CCNA, CCNP, JNCIP or JNCIA SCTE, NCTI Certifications preferred. • Knowledge of DWDM, TDM, Ethernet, MPLS and IP routing preferred. • Telecom Network Operations Center experience required. • Knowledge of network protocols and networking technologies required. • Experience and understanding of Cisco Systems switches and routers preferred. • Basic understanding of IPv4 and IPv6 subnet address standards preferred. • Ability to provide excellent customer service. • Excellent troubleshooting and analytical skills required. • Ability to use NOC tools for issue identification and escalation. • Excellent time management skills and ability to prioritize. • Ability to communicate effectively with all levels within an organization. • Strong oral and written communication skills are required. • Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems. • Ambitious and goal oriented. • Strong attention to detail and problem-solving skills are required. • Ability to work as part of a team while performing as an individual. • Ability to work various shifts as needed, including weekdays, weekends, swing, and night. Knowledge, Skills, and Abilities: • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. • Ability to multi-task and collaborate effectively with other personnel to meet deadlines. • Strong verbal and written communication, atte