Innovation Operations Manager, Merchant Risk

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

$117,000.00 - $151,000.00

What’s the role?

As the Innovation Operations Manager, Merchant Risk, you will play a foundational role in shaping and scaling Etsy’s Merchant Risk strategy. You will own high impact initiatives across the seller lifecycle, designing risk frameworks, defining operational roadmaps, and partnering cross-functionally to reduce financial loss while preserving seller experience. You bring expertise in credit risk and risk operations, leveraging industry leading tools and detection methodologies and tooling to identify emerging risk signals. You will work closely with Product and Engineering to design scalable safeguards, develop operational tooling, and establish high-quality datasets that power future machine learning models.

This is a full-time position reporting to the Senior Manager of Merchant Risk. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Depending on where you are located in the United States, your work mode will be Local Hybrid, Regional Hybrid or Remote. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our work modes and workplace safety policies here.

What’s this team like at Etsy?

This role sits within the Merchant Risk vertical of Etsy’s Risk & Fraud organization, which includes Merchant Risk, Account Integrity & Security, Transaction Fraud, and Marketplace Fraud. The Merchant Risk team is focused on understanding seller financial health and proactively mitigating loss exposure across the seller lifecycle. In this role, you will support designing risk segmentation frameworks and evolve our credit risk program. We balance customer experience with risk mitigation, driving technical investments grounded in operational realities and long-term scalability.

What does the day-to-day look like?

• Lead strategy and execution for foundational Merchant Risk initiatives including taxonomy development and risk segmentation frameworks

• Partner with Product and Engineering to design and build scalable operational tools and machine learning (ML) powered risk controls

• Translate operational risk needs into clear technical requirements and influence roadmap prioritization

• Conduct exploratory data analyses to uncover emerging risk patterns and inform control design

• Define and evolve long-term tooling strategy to drive efficiency, scalability, and risk mitigation

• Support and enhance the credit risk program, ensuring effective indicators, controls, and lifecycle interventions that balance risk appetite and customer experience

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Experience in credit risk, risk operations, underwriting, or related analytical roles; experience in Marketplace, Payments, or FinTech is a plus

• Strong analytical and systems-thinking skills, with the ability to connect upstream risk signals to downstream operational and technical controls

• Experience supporting or owning ML operations, including labeling strategies, model performance monitoring, and implementation of risk controls

• Demonstrated experience partnering closely with Product and Engineering teams to define requirements, evaluate tooling, and deliver scalable soluti