Vice President of Field Support

The Vice President of Field Support is responsible for leading the strategic direction of franchisee support. This leadership role is critical in developing and executing national strategies aimed at improving operational performance and franchisee profitability across the entire franchise network. The position drives consistency and alignment among units, fostering sustained growth, and optimizing the franchisee experience.  In addition to overseeing a team of Franchise Business Consultants, the position monitors and evaluates the financial, operational, and service performance of franchisees. This includes identifying opportunities for improvement, guiding franchisees toward exceeding key performance indicators (KPIs), and ensuring alignment with corporate objectives. By working closely with regional teams, cross-functional corporate partners, and franchisees, the position enhances clinic performance, implements strategic initiatives, and continuously shapes the future success of the brand at a national level.   Position Location: This position is hybrid and requires time in our corporate office in Mendota Heights, MN on a monthly cadence, at a minimum. Candidates must presently reside in one of the following states to be eligible: AZ, CO, FL, GA, IL, KS, MN, NC, ND, OH, PA, TX, VA, WI.  

What We Offer: 

• Free virtual short-term counseling for the whole family! 
• Medical Insurance with the option to select a $10 mental health office visit copay! 
• Dental, Vision, Life & Disability 
• Pet Insurance 
• Free access to virtual urgent care for the whole family! 
• Generous 401(k) match up to 4%! 
• Paid Time Off + Holidays 
• Competitive compensation 
• Amazing colleagues who are passionate about destigmatizing mental health. 
• Collaborative and dynamic office environment 
• Flexible/hybrid work 

Compensation: The salary range for this position is $150,000 - $175,000 annually + bonus potential. Salary is based on experience and qualifications.  

Required Skills/Abilities: 

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. 
• Master’s degree, MBA or relevant certifications (e.g., Franchise Management, Business Consulting) preferred. 
• 10+ years of experience leading franchise operations, multi-unit management, or a related experience 
• Proven track record in managing large-scale franchise operations and driving growth and profitability at the unit level through financial modeling and developing effective strategies for multi-unit or franchise businesses. 
• Experience in coaching, mentoring, and leading cross-functional teams to achieve business results and foster collaboration across a national network.  
• Proficient in identifying and analyzing systemic and isolated issues impacting business performance and stakeholder experience.  
• Strong analytical skills, with the ability to analyze complex business performance data (e.g., P&L, KPIs) and provide actionable recommendations. 
• Exceptional organizational skills and the ability to manage multiple priorities and teams across diverse geographic regions. 
• Ability to solve complex business problems and provide strategic guidance to franchisees at various stages of their business lifecycle. 
• Strong proficiency in Microsoft Office Suite and familiarity with franchise management and practice management systems (e.g., Valant, EHR systems). 
• Exhibit sound business judgement, honesty, integrity, responsibility, and punctuality.  
• Maintain strict confidentiality handling client information in compliance with HIPAA guidelines, regulatory standards and Ellie policies.  

Responsibilities include: 

Performance: 

• Lead the development and execution of national strategies aimed at improving operational performance and profitability across the franchise system. 
• Oversee the continuous evaluation of franchisee performance (financial, operational, and service) and work with FBCs to identify opportunities for improvement. 
• Drive the standardization of key processes and initiatives, ensuring that best practices are consistently implemented across the network.  
• Oversee adherence to brand standards, operational procedures, and compliance regulations across the franchise network. 
• Ensure that franchisees follow financial and operational guidelines, and that key performance metrics are consistently met. 

Leadership & Team Management: 

• Lead, mentor, and develop a team of Franchise Business Consultants (FBCs) through ongoing coaching and guidance, promoting professional development and fostering a