Key Account Director - Illinois

Role Summary

The I&I Key Account Director (KAD) leads the Key Account Management strategic direction, development, and execution of account plans and partnerships with aligned Leading Health Systems (key accounts) and associated Integrated Account Teams (IATs) to accomplish mutually aligned goals in a compliant manner in 3 specific Therapeutic areas of focus: Rheumatology, Gastroenterology and Dermatology. Such goals, anchored on market expansion and brand access opportunities, allows for and bolsters Pfizer’s ability to unlock full key account potential. The KAD must possess a deep understanding of the healthcare market environment, as well as, the business drivers, priorities, capabilities, organizational structure, ways of working, external influencers, and decision-making rights of aligned key accounts. The KAD will develop and manage executive-level (C, D-Suite, therapeutic department heads and critical decision makers) customer relationships and align appropriate internal and external stakeholders/decision makers based on account plans and goals to ensure compliant, effective and successful results.

The account alignment for this I&I KAD Illinois position will include accounts in the Chicago and Illinois area. The following aligned accounts (subject to change) are located in this KAD geography: Northwestern Medicine, U Chicago Medicine, Duly Health and Care, Endeavor Health, Rush Medical Center, FKA Atrium Health, Springfield Clinic, and Trinity Health.

Role Responsibilities

The Pfizer KAD role has two key areas of focus: Market Expansion & Brand Access.

Required Skills Sets:

• Financial Awareness, Market & Business Strategy, Account & Customer Knowledge, Functional Knowledge

• Data analytics and interpretation, Strategic Planning, Critical and analytical thinking, Execution and measurement of outcomes
• Identifies and acts on insights, Value proposition creation, Reframing customer thinking, Establishing trust and influencing customer to take action
• Value proposition management, Networking, Stakeholder management, Project management
• Self-awareness, Influencing without authority
• Preparation, Alignment execution, Implementation and follow-up

Capabilities

The following behaviors are core to the Pfizer KAD role.

Account Planning

• Gathers relevant data for the developing and enhancing routine Account Management Strategies that is easily accessible for colleagues through an active Strategic Account Plan
• Develops SMART objectives and tactics using market and strategic account insights aligned to Key Performance Indicators.
• Breaks down routine problems into more manageable parts to understand issues in a more systematic way from a Pfizer
  and customer perspective.
• Checks progress toward achieving goals and takes remedial action, if required to maintain the Strategic Account Plan.

Customer Engagement

• Identifies and interprets account and customer needs and links the benefits of Pfizer’s value proposition to meet those needs.
• Effectively uses customer and market insights to create an effective value proposition that connects with the customer.
• Effectively links account and customer insights to a value proposition that influences how customers view their business.
• Builds trust and keeps promises through basic follow up and maintains internal processes that influence customers

Relationship Management

• Clearly understands the overall value proposition for Pfizer and can interpret and articulate it to strategic accounts and the integrated account team.
• Actively identifies and builds business relationships with key internal and external decision makers.
• Effectively ensures that all internal and external stakeholders understand
  the strategic account’s value to Pfizer.
• Identifies and understands different types of stakeholders and adjusts approach accordingly. 
• Effectively and appropriately manages internal and external stakeholders throughout the project to meet agreed-upon milestones and the final objective

Leadership

• Understands own strengths and limitations.
• Receives feedback in a non-defensive manner. 
• Effectively persuades stakeholders to adopt ideas, actions, or positions through logical and appealing messages without using direct authority or a formalized structure.
• Lead and support development of high functioning IATs (consistent with account team model) inclusive of collaborating with cross-functional specialists and other Pfizer stakeholders to ensure appropriate roles, responsibilities and resources