Cashier - Hakkasan Nightclub Las Vegas

The Cashier greets Guests, answers phone calls, and tenders checks in a timely, accurate and efficient manner in a high-volume pool / nightclub atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Greet Guest’s promptly, courteously, and in a timely, friendly manner with an upbeat attitude
• Respond to Guest inquiries and requests in a courteous and polite manner
• Anticipate Guest needs
• Provide Guest’s with information and directions
• Refers all unusual requests to Manager for proper handling
• Adhere to all The Company Standard Operating Procedures
• Maintain all The Company Sequence of Service Standards
• Provide information to Guests regarding our venues, menus, and pricing
• Recognize and cultivate regular Guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Report any incidents of theft, vandalism, or violations
• Processes all payments including room charges, cash, credit card, comps, etc.
• Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude
• Ability to communicate in English with Guests and co-workers
• Keep the area clean and free of debris throughout shift
• Keep areas organized
• Ensure nightly/weekly end openings/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately
• Disposes trash in designated receptacles
• Prepare Guest checks through POS terminal functions
• Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types
• Ability to perform basic math skills
• Obtain and return issued bank each day, count the bank and ensure it balances
• Responsible to ensure accurate accounting of all cashier monies
• Prepare the proper reporting forms for the day with name, date, shift, and outlet
• Stock cashier station with proper supplies
• Responsible for following proper checkout procedures
• Maintain a Facebook page used for work that identifies the property and its events. (i.e. John Doe @ Omnia.com)
• Maintain a Twitter page used for work
• Tweets in relation to the respective venue worked
• Maintain an Instagram account
• Guest List participation
• Focus on the development of a personal clientele list
• Pose for pictures as requested by Management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue.
• Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
• Interact and entertain Guests in a professional, cordial and exemplary manner
• Marketing and promoting venue-specific events
• Related duties as assigned based on extensive experience working in a nightclub and/or entertainment venue
• Assist all other team members as needed
• Create and maintain a sense of urgency
• Appear in uniform for all shifts and promotional activities at scheduled time
• Performs other job-related duties as assigned
• Inform Management of any complaint, comments, or incident
• Present an alluring and attractive image to further the overall theme of the club
• Ability to create and maintain service rapport through the Company’s Corporate philosophy
• Assist and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Cashier training

EDUCATION/WORKING KNOWLEDGE:

• 5 years’ experience in hospitality working in a high-volume venue
• 21+ years of age
• POS systems
• Cash handling
• High volume nightclub/lounge/restaurant/pool operations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to bend, kneel, and/or stand for extended periods of time