Job Description

Indian River State College is seeking a detail-oriented and collaborative Application Analyst to support and enhance our student financial systems. In this role, you’ll help ensure the accuracy, integrity, and effectiveness of Banner Accounts Receivable and Financial Aid processes—supporting everything from billing and payments to aid awarding and compliance. Working closely with Student Financial Services, Financial Aid, and Information Technology, you’ll translate business needs into reliable system configurations and improvements that directly impact the student experience.

Join the Indian River State College Team – Exceptional Benefits Await You!

At Indian River State College, you’ll do more than just build a career—you’ll have the opportunity to make a meaningful impact by supporting our students, staff, and faculty. In return, we offer a comprehensive benefits package designed to promote your well-being, secure your future, and enhance your work-life balance.

Comprehensive Health Coverage

We prioritize your health with Medical, Dental, Vision, Flexible Spending Plans, Employee Assistance Program (EAP), Life insurance and Supplemental plans to help you stay physically and mentally well with access to essential wellness resources.

We offer PPO and HMO plans with an affordable cost. (PPO/HMO option with $50 per month for individual coverage and $180 per month for family coverage)

Retirement Plans for a Secure Future

Plan for a bright future with our robust retirement options, rarely matched in the private sector. Secure your financial future with state retirement options through the Florida Retirement System (FRS) and additional investment opportunities like tax-deferred annuities and Roth 403(b) plans.

Generous Paid Time Off

Enjoy a healthy work-life balance with ample vacation, personal, and sick leave. Recharge and return to work refreshed and motivated.

Employee Discounts: Enjoy exclusive discounts on various services, including tickets to popular attractions in the area.

Professional Growth Opportunities

Build your career with purpose by engaging in meaningful projects and professional development opportunities. Indian River State College provides the tools and support needed to help you reach your full potential.

JOB SUMMARY:

Under general guidelines this position provides support for both the Banner Accounts Receivable (AR) and Banner Financial Aid modules. It is responsible for maintaining accurate configuration, system integration, regulatory compliance, and the continuous improvement of student financial processes across the institution. Collaborates closely with Student Financial Services, Financial Aid, and Information Technology to translate institutional needs into effective Banner setups, workflows, and integrated solutions. 

SPECIFIC DUTIES AND RESPONSIBILITIES:

Banner Accounts Receivable & Financial Aid System Support (30%)
•    Provide functional and technical support for Banner Accounts Receivable and Financial Aid modules.
•    Configure, maintain, and enhance Banner tables, rules, and processes related to billing, payments, refunds, aid awarding, disbursements, and reconciliation.
•    Support integrations with third-party systems such as payment processors (e.g., Transact, Nelnet), financial aid tools, and workflow automation platforms.
•    Monitor and maintain system schedules, batch processes, and job submissions.

Business Analysis & Process Improvement (20%)
•    Collaborate with Financial Aid, Student Accounts, Finance, and other stakeholders to analyze business processes and identify opportunities for efficiency, automation, and improved student experience.
•    Translate functional requirements into system configurations, technical specifications, and testing plans.
•    Recommend best practices aligned with Banner capabilities and higher education standards.

Testing, Upgrades & Release Management (10%)
•    Conduct impact analysis, testing, and validation for Banner upgrades, patches, and configuration changes affecting AR and Financial Aid.
•    Coordinate user acceptance testing (UAT) and document results.
•    Ensure changes are thoroughly documented and communicated to stakeholders.

Compliance, Data Integrity & Reporting (15%)
•    Ensure systems comply with federal, state, and institutional regulations related to student accounts and financial aid (e.g., Title IV).
•    Monitor data integrity across AR and Financial Aid modules and support audits, reconciliations, and reporting needs.
•    Develop or support operational reports and data extracts using Banner data, SQL, and reporting tools.

Training, Documentation & User Support (10%)
•    Provide training, documentation, and ongoing