Multi-Site Store Leader

Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. 
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. 
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
The Role:
As a Multi-Site Store Leader, you will partner with your team to deliver growth, maximise sales and create a stimulating, inspiring and inclusive working environment through supporting, coaching, and developing your team. Your ultimate goal is to ensure truly memorable client and employee experiences for your store and region. Creating an enjoyable and engaged team culture will be at the heart of your success.   Based in store, you will epitomise Mulberry by living the values and delivering the highest standards. You are able to spot and react to commercial opportunities for your store and within in your region.  You will drive projects, building strong relationships with central functions to help influence and drive the success and the future growth of the business.  Experience Focused: ·         Ensure customer first approach to everything you and your team do, embodying the ‘Mulberry Mindset’.·         Lead the delivery of ‘Mulberry Mindset’ to an exceptional level across your Management and Experience Expert team, using effective leadership and coaching tools to develop your teams. ·         Lead and inspire your store team to always deliver an exceptional customer experience driving customer satisfaction and brand loyalty.  ·         Be an ambassador of the Mulberry Brand always showcasing your passion and knowledge. ·         Foster a positive in store experience by ensuring all stores are treating all customers and staff in a fair and consistent manner. ·         Develop a strong up to date knowledge of local area, industry news and current affairs to support business decisions. ·         Responsible for ensuring all team members engage, develop and maintain relationships in a personalised way with all customers using a variety of clienteling tools. ·         Using the clienteling tools provided monitor and evaluate your regions performance, collaborating with your management team to identify opportunities for growth.·         Maintain a good awareness of VIP and core customer base in your stores, partnering with your management team to ensure these relationships are nurtured and developed; always striving to find new and innovative ways to create connections.·         Ensure customer data capture targets are met across the region.  Develop the Best: ·         Motivate, develop and empower your Managers through coaching and training during regular store visits and meetings. ·         Hire, retain and develop a high performing team using recruitment and training materials available to you, developing succession plans for future growth. ·         Ensure new team members at all levels are inducted into the business adequately.·         Work with your management team to lead, reward and recognise key contributions and achievements of your team. ·         Responsible for ensuring effective long-term workforce planning that is aligned to budget and communicated in advance to the team. ·         Work with your management team to promote the engagement and completion of all training materials ensuring training compliance expectations are met and knowledge is embedded and shared.·         Nurture a culture that embraces feedback; give praise, share successes, coach and challenge. ·         Lead and support your management team to ensure they are managed fairly and consistently, ensuring the use of relevant HR policies and procedure i.e. year-end reviews, discipline, grievance etc.  Future focused  ·         Attend and take an active role in meetings; contribute ideas to brand strategy.  ·         Maintain an up-to-date knowledge of brand events, new products and services. ·         Seek and identify opportunities to expand your knowledge, skills and experience though internal and external development opportunities. ·         Be open and willing to take on additional responsibilities to support your line Manager and the wider business