Senior Solutions Operations Support

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.
POSITION SUMMARY/OBJECTIVE:The Senior Solutions Operations Support is the subject matter expert and is responsible for management of our partner relationship while managing sales, service and operations, opportunities, programs and tools. The subject matter expert is strategic and stays relevant with new offerings and enhancements.  Act as a team resource for answering questions and guiding process improvement.
ESSENTIAL FUNCTIONS:1.      Mange Cisco Attach & Renewal Rate Programs.2.      Manage Cisco Memorandum of Understanding (MOU).3.      Manage Adoption Lifecycle Services Practices.4.      Manage Software & SaaS Business unit to streamline operations.5.      Manage EN Vendor Renewals and create vendor agnostic renewal process.6.      Execute Adoption Services for all software solutions utilizing Lifecycle Management best practices.7.      Manage daily Customer Success Operational Management utilizing internal and vendor specific tools (PPE, PXP, AMP, CCW, etc.)8.      Manage existing install base for refresh and expansion opportunities through marketing and sales engagement.9.      Execute complex renewals (Cisco, EMC, Microsoft, etc.).10.   Maintain knowledge of Cisco programs and audit the VIP rebate program on a bi-annual basis.11.   Independently seek best opportunities for vendor special pricing for the Solutions Team when special pricing is requested.12.   Facilitate EA orders and any process enhancements.13.   Maintain CRM, including Vendor contact information and deal registration status.14.   Attend QBR meetings with Cisco, Microsoft, etc.  or other strategic vendors.15.   Partner vendor relations certifications completion while providing a 1+1 on sales and technical tracks.16.   Perform KPI’s monthly and review/report to the Solutions Operations Manager. 17.   Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry.18.   Attend required company and departmental meetings.19.   Act in accordance with Marco policies and procedures as set forth in the employee handbook.20.   Perform other related duties as assigned.

QUALIFICATIONS:

• EDUCATION AND EXPERIENCE
• High school diploma and four years of related experience; or equivalent combination of education and experience.
• Bachelor’s degree or equivalent education preferred.

REQUIRED SKILLS:

• Proficiency with business collaboration tools including MS Office applications, Outlook, vendor software and company specific programs and a high level of internet proficiency.
• Superior internal and external customer service and communication skills.
• Strong attention to detail with the ability to maintain accurate and detailed reports.
• Ability to identify errors and make proper corrections.
• Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities.
• Function collaboratively as part of a fast-paced, client orientated department.
• Self-starter with the ability to perform with little or no supervision.
• Strong ability to exercise independent judgment and critical thinking.
• Takes initiative.
• Strong research and development abilities.
• Manages conflict with a healthy approach and desired outcome.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, em