Patient Account Representative 3 - Clinic - FMOL Corporate Physician Billing

The Patient Account Representative 3 - Clinic works closely with management and supervisors to ensure accurate and efficient operations of the specific areas as assigned. Generally, this senior position is responsible for more generalized tasks, fulfilling a role with a very broadly defined scope for special projects. Depending on the specific area assigned, the Patient Account Representative 3 - Clinic may also be responsible for training and onboarding of new hires, and/or team lead responsibilities in high-volume areas. REMOTE/WORK FROM HOME POSITION.

MINIMUM REQUIREMENTS

Education:  Bachelor's Degree or equivalent relevant experience.

Experience: 3 years of experience in a health care business, private medical practice, or multi-physician billing.

Special Skills: Demonstrated record of leadership and management excellence; Strong interpersonal and communication skills; Excellent oral and written communication skills.

PRIMARY RESPONSIBILITIES

1.  Expert-level user

a. Demonstrates a deep and comprehensive knowledge relevant to the assigned team. Stays up-to-date with organizational standards, industry trends and relevant best practices.

b. Is a key contributor and/or lead for special projects as assigned by management, taking ownership of tasks and delivering high-quality work within established deadlines.

c. Analyzes problems, develops innovative solutions and makes recommendations based on expert knowledge and experience.

 

2.   Training

 a. Responsible for assigned team’s training and development program, delivering clear instructions, explanations, and demonstrations. 

 b. Ensures that team members understand the concepts and processes to complete their assigned tasks.

 c. Performs user audits as directed by management to provide regular and constructive feedback to trainees on their progress, performance, and areas for improvement.

 

3.   Team lead

a. Maintains open and clear communication with team by listening proactively.

b. Collaborates with team Supervisor to provide constructive feedback and coaching as needed.

c. Addresses questions or concerns in a collaborative method utilizing clear communication to suit the team’s training needs and learning preferences.

d. Sets a positive example by displaying professionalism, integrity, and a strong work ethic.

MINIMUM REQUIREMENTS

Education:  Bachelor's Degree or equivalent relevant experience.

Experience: 3 years of experience in a health care business, private medical practice, or multi-physician billing.

Special Skills: Demonstrated record of leadership and management excellence; Strong interpersonal and communication skills; Excellent oral and written communication skills.