Analyst, Service and Repair Process

ABOUT THE ROLE

The Analyst, Service & Repair Process will support the execution and improvement of service and repair operations across Peloton. This role plays a key part in helping ensure strong member satisfaction (MSAT) by assisting in project coordination, tracking performance data, and identifying opportunities for process enhancements. The ideal candidate is detail-oriented, analytical, and excited to support operational improvements that scale with the business.

  

YOUR DAILY IMPACT

• Support cross-functional projects aimed at improving service delivery and repair processes.
• Assist with maintaining project plans, timelines, and performance dashboards to ensure progress is tracked effectively.
• Compile and analyze operational data to identify trends, gaps, and opportunities for improvement.
• Support the development and maintenance of process documentation, including SOPs and workflow maps.
• Participate in change management by helping communicate process updates to internal teams and external partners.
• Identify root causes of issues and collaborate cross-functionally to develop practical solutions that minimize member and partner impact.
• Build and maintain KPI reporting to track project outcomes and uncover opportunities for increased efficiency.
• Work closely with key partner teams - including Logistics, Last Mile, Quality, Customer Service, and Planning - to ensure alignment and drive collaborative problem-solving.
• Drive member experience improvements by providing actionable recommendations in partnership with senior analysts and managers.
  
  

 

YOU BRING TO THE ROLE

• Bachelor's Degree in Business, Logistics, Analytics or similar field
• 2+ years of professional experience in supply chain or similar technical role 
• Experience in Microsoft Office (Excel, PowerPoint, Word), 
• Advanced in Excel, comfortable with large data sets
• Experience with supply chain systems (Salesforce, Netsuite)
• Experience in Looker, SQL and Redshift is a plus
• Smoothly move between working autonomously and collaboratively
• Desire to work in a fast-paced environment with a bias towards action
• Solid grasp of end-to-end supply chain concepts and financial competence

The base salary range represents the low and high end of the anticipated salary range for this position based at our Plano office. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance 
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave 
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Base Salary Range$67,400—$79,750 USD

 

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran statu