Customer Relationship Manager

Company Description

GE Current, a Daintree company, has completed the acquisition of Hubbell® Incorporated’s commercial and industrial (C&I) lighting business, creating a premier end-to-end lighting solutions business. The combined new business will be branded as Current. This brings together two iconic businesses with deep innovation heritage, strong brands and application expertise and allows Current to be strategically positioned to now focus all investments into lighting and controls solutions. We have an enhanced distribution footprint and digital tools to service customer needs more easily, quickly and efficiently, and strong new product pipelines and shared patented technologies to deliver added value to customers. Primary office locations are Cleveland, OH and Greenville, SC, with centers of expertise locations in Austin, TX, Rolling Meadows, IL and Quebec, Canada. Manufacturing operations reside in Hendersonville, NC, Pittsburgh, PA, Plympton, MA, Christiansburg, VA, Acuna, MX and Tijuana, MX.

Job Description

As Customer Relationship Manager, you will be responsible for maintaining and building both short-term and long-term deep relationships with our large National, Strategic and Key account partners (Fortune 500 companies) to enable year over year revenue growth.  This role will directly manage and build teams that provide industry leading customer service and support that provide a competitive advantage.

This role will preferably be located in Greenville, SC.  Remote work outside of Greenville may be available for strong candidate. 

Essential Responsibilities

• Work closely with our National, Key and Strategic Account partners to quickly solve problems through effective and efficient solutions.
• Actively listen to National Account partners to understand their unique needs, challenges, and motivations.
• Act as customer advocate and effectively interface with internal and external customers at multiple organizational levels, including Agents, Distributors, Architects, Rebate Pro Installation Contractors.
• Manage long and short-term customer success metrics and deliverables such as FCR, NPS, Customer Effort Scores, etc.
• Influence decisions and effective changes that improve the customer experience.
• Build strong customer centric service team to achieve critical service metrics.
• Develop team member talent, drive accountability, and recognize achievements.
• Work cross functionally to develop and execute plans to address customer-specific needs.
• Foster relationships with key internal stakeholders to support the value proposition.
• Drive process to accurately and consistently forecast through effective use of SFDC, planning tools, and additional resources to conduct pipeline reviews.
• Drive speed and simplification through cross functional collaboration and proactive sharing of best practices throughout the National Accounts team.
• Strong customer centric communication across internal cross functional teams as well as with all levels of our National, Key and Strategic Account partners.

Qualifications

• Bachelor's degree from 4-year accredited university or equivalent experience
• Minimum 10 years experience in a direct supervisory role and proven success in managing a cross functional team
• Detail-oriented with strong process, organizational and oral/written communication skills.
• Strong oral and written communication skills, including virtual and electronic communications
• Prior experience and/or willingness to work virtually with team members that are not co-located
• Strong executive presence and demonstrated ability to communicate with, influence and build relationships with project-level and senior leadership both internal to Current and externally with customers
• Established exceptional leadership, team building, interpersonal and communications skills
• Highly motivated individual with proven track record
• Demonstrated ability to develop and maintain strong customer/agent/distributor relationships
• Willingness to travel as needed to be successful in role
• Ability to quickly understand, retain and articulate product knowledge and applications
• Must be detail-oriented with superior organizational skills
• Strong business and financial acumen

Desired Characteristics

• Strong Lighting industry experience to include Products and End-User Selling
• Familiarity with SAP, QuickBase and Salesforce
• Sound knowledge of the company’s products and services.
• Experience with data analysis and spreadsheet tools
• Understanding of basic contractual terms and conditions

Compensation

The position has a compensation package inclusive of base, bonus (if eligible), benefits