Bilingual Call Center Rep - Medical Practice Remote Florida Only

What You’ll Do:

• Answer incoming calls and direct them to the right departments

• Accurately schedule appointments, consultations, and surgeries in NextGen

• Register new patients and input detailed demographic and insurance information

• Confirm appointments and verify insurance coverage

• Educate patients on pre-visit protocols, paperwork, and appointment details

• Take and route messages from patients, physicians, and pharmacies

• Coordinate scheduling for multiple physicians and locations

• Provide backup front office support and contribute to overall workflow

• Reach out to new patients with a friendly welcome call

What We’re Looking For:

Education & Experience:

• High School Diploma or equivalent required

• Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

• Prior experience working with insurance and EHR systems (NextGen a plus!)

Knowledge & Skills:

• Familiarity with medical terminology and managed care contracts

• Excellent verbal/written communication and people skills in English and Spanish

• Strong organizational and time management abilities

• Proficient in Microsoft Office with fast, accurate data entry skills

• Ability to multitask while maintaining attention to detail

You’ll Shine If You:

• Love working with diverse patient populations

• Thrive in a team-oriented, collaborative setting

• Have a service-first mindset and are calm under pressure

• Are driven to provide the best patient experience every time

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.