Operations Manager - Final Mile

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

The Operations Manager is responsible for supporting the overall execution and performance of the operation for a specific location(s), including staffing of both employees and Independent Contractors, customer relationships, performance, and direction of the overall operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the appropriate recruitment and development strategy of staff and/or Independent Contractors/Drivers.
• Evaluate staff and/or Independent Contractors performance – modifying and/or abandoning strategies and/or tactics as necessary.
• Establish and maintain effective communication and relationships with customers. Ensure a positive Customer Experience for both internal and external customers.
• Ensure that practices, policies and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors and Service Providers to secure best value/service standards are met.
• Responsible for creating and maintaining a safe working environment and espousing and teaching a culture of safety.
• Actively review KPIs and ensure process improvement strategies are identified and incorporated.
• Conduct regularly scheduled team meetings and training sessions designed to inform and improve upon performance of staff members and/or Independent Contractors.
• Assist in developing plan of annualized equipment, vehicle, and staffing needs for budgetary purposes as applicable.
• Display active involvement in P&L performance, ensuring decisions and practices coincide with budgetary goals.
• Develop, recommend, and manage annual operation budget, by working actively in the budget process.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations Performance.
• Ensure accurate and timely driver pay and ensure ethical and equitable practices are followed.
• Monitor Quality Control Scores and address scores with Independent Contractors/Drivers and any other appropriate team members.
• Ensure Independent Contractors/Drivers are appropriately qualified with all required documentation and licensing prior to performing work for the company.

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE:

• Minimum of five (5) years’ experience in the transportation, logistics, or related industry required.