Account Management Lead (Card-Linked)

<p>At Joko, we help consumers shop smarter<strong>.</strong> Our mission is to revolutionize shopping, empowering people to find what they need, make informed decisions, and save money.</p><p>Founded in Paris, Joko is a tech company and certified B Corp with over 80 talents across Paris, Barcelona, and New York (and beyond). More than 4 million users already save money every day at 7,000+ merchants with Joko.</p><p>From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We’re now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.</p><p>Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.<br/><br/><strong>It’s still day 1, come build the future of shopping with us!</strong></p><p><strong>❤️ The B2B team</strong></p><p><em>“Nothing stops them from getting the best deals for Joko users. The B2B team’s mission is to develop and grow Joko’s merchant network, and available offers.”</em></p><p>The B2B team is divided between our three business lines at Joko: Online, Card-Linked, and Gift Cards.</p><ul><li><p>For the <strong>Online team</strong>, <strong>Account Managers</strong> are in charge of growing and managing our portfolio of e-commerce partners, directly with e-merchants or through our relationship with affiliate marketing platforms.</p></li><li><p>As for <strong>Card-Linked</strong>, our <strong>Sales team</strong> is in charge of signing Enterprise deals with top-tier retailers with physical stores, and <strong>Account Managers</strong> are in charge of growing long-lasting partnerships.</p></li><li><p>Finally, for the <strong>Gift Cards</strong> team, <strong>Account Managers</strong> are in charge of growing and managing the portfolio of brands and retailers, through relations with providers and in direct relationships with merchants.</p></li></ul><p>Led by Nicolas, our CRO, we are a vibrant team full of energy! We work closely with other teams to give the best experience to our partners and build strong long-term relationships. We are a small but unstoppable squad that manages millions of euros in contracts thanks to our outstanding team members and a deep sense of camaraderie. We don't take ourselves too seriously and make sure that the journey is a blast!</p><h1>🎯 What you will do</h1><p><strong>About the Card-Linked Team</strong></p><p>The Card-Linked team helps retailers acquire and retain customers by offering in-store offers to our 5M+ users, leveraging banking data to personalize each offer. We partner with around 100 top-tier French retailers (including Carrefour, Decathlon, Leroy Merlin, and Sephora) and have achieved 4× growth over the past three years.</p><p><strong>About the Role</strong></p><p>As <strong>Account Management Lead (Card-Linked)</strong>, you will play a pivotal role in driving the growth and success of our existing partnerships. You’ll lead a team of three Account Managers (with the ambition to grow to six full-time hires), guiding them to deliver best-in-class results, identify new growth opportunities, and oversee key strategic projects that support our business objectives.</p><p>You’ll report to and work closely with the <strong>VP Card-Linked</strong>, collaborating cross-functionally with Marketing, Business Operations, Finance, Product, and Data teams to ensure strategic alignment and sustained growth.</p><p>To achieve this, you will:</p><ul><li><p><strong>Team leadership:</strong> hire, train, and develop a high-performing Account Management team. You will set clear goals, provide ongoing coaching, and foster a culture of accountability, collaboration, and excellence.</p></li><li><p><strong>Commercial excellence:</strong> support your team by taking part in key negotiations with our top partners; build strong and long-lasting relationships with our partners (CMOs and senior marketing stakeholders across retail and e-commerce).</p></li><li><p><strong>Performance tracking:</strong> define and own the team’s revenue targets and OKRs. Partner with the VP Card-Linked to build quarterly plans and collaborate with internal teams (marketing, product, ops, data) to drive execution.</p></li><li><p><strong>Revenue operations:</strong> ensure we have all the right processes in place (revenue forecasts, CRM management, etc.) to keep growing with the right fundamentals; optimize cashed-in revenue. Work closely with Business Operations and Finance teams to develop and implement these processes.</p></li><li><p><strong>Strategic projects:</strong> lead cross-functional initiatives to improve our partner value proposition, pricing models, and internal efficiency.</p></li></ul><h1>👀 Who we're looking for</h1><ul><li><p><strong>Preferred experience:</strong> at least 6-8 years of experience in business roles (client-facing roles in a startup or in the tech industry, in finance or in consulting), pref