JOB SUMMARY:
Handles intense customer phone reception and electronic communication of customer’s non-technical needs, consisting of (but not limited to) the sale of subscriptions, publications, processes customer invoices for publication and subscription purchases, Publication Viewer (1View) first level troubleshooting, publication quotes/invoices, Contact Administration, txtavsupport.com and 1View registrations, password resets/reminders and other general inquires.

JOB RESPONSIBILITIES:
I. Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.
II. Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.
III. Develop familiarity with all technical publications/subscriptions.
IV. Screens customers through Restricted Party Screening system.
V. Utilizes Paymentech for processing customer credit card information.
VI. Monitors applicable customer accounts to ensure funds are available for purchases.
VII. Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.
VIII. Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.
IX. Advises customers of product delivery information, pricing, and backordered item delivery times.
X. Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.
XI. Provides feedback and recommendations for process improvements to better achieve department objectives.
XII. Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.
XIII. Processes intensive customer email correspondence displaying professional writing proficiencies.
 

EDUCATION / EXPERIENCE:
• Pursuing bachelor’s degree in Aviation, Business Management, Psychology, Social Science, or other related field

QUALIFICATIONS:
• Professional and diplomatic demeanor
• Excellent customer service skills a must
• Excellent verbal and written communication skills
• Interest in business, accounting practices, customer handling and aircraft publications
• Experience in general business/office/customer procedures

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.    

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.