Licensed Field Customer Service Rep - Brighton, MI

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Join America’s most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

• Established brand that has been around for over 100 years.  Our members know and trust us!
• Branch Offices house travel, membership, insurance sales and support employees
• You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. 

• Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)  
• Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale 
• Take insurance payments (initial, installment, lapse, or reinstatement) 
• Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products 
• Refer to agent when appropriate 
• Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
• Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
• Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
• Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
• Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
• Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
• Fulfill, maintain and service insurance policies
• Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
• Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
• Verify new business applications
• Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
• Process insurance and membership payments
• Update electronic member information
• Maintain filing systems and provide other general Agency support

Excellent Opportunities to Build a Career Path:

The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group.   Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: 

• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

HOW WE REWARD OUR EMPLOYEES

Starting hourly wage of $23.00 - $25.50 per hour, based on experience

ACG offers excellent and comprehensive benefits packages: 

• Medical, dental and vision benefits 
• 401k Match 
• Paid parental leave and adoption assistance  
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays 
• Paid volunteer day annually 
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities 
• AAA Membership  
• Discounts, perks, and rewards and much more 

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

• Hold a current Property & Casualty