Commercial Operations Manager

Axos Bank

Target Range:

$100,000.00/Yr. - $130,000.00/Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 12.5%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos is seeking a dynamic and detail-oriented Commercial Operations Manager to support our Non-Real Estate Lender and Fund Finance teams within our Commercial and Industrial (C&I) lending operations. The ideal candidate will play a crucial role in optimizing loan origination and portfolio management activities, ensuring operational efficiency, regulatory compliance, and excellent service delivery to our commercial clients. This position requires a blend of strategic thinking, analytical skills, and a strong understanding of the commercial lending process.

Responsibilities:

• Oversee the loan origination process for C&I lending, ensuring timely and accurate processing of applications
• Collaborate with loan officers, underwriters, and credit analysts to streamline workflows and enhance communication throughout the lending cycle
• Implement and refine operational procedures to improve efficiency and reduce turnaround times for loan approvals
• Monitor and manage the collection of documentation supporting the C&I Loan Portfolio Management team, including delinquencies, defaults, and risk assessments
• Develop and maintain reporting tools and dashboards to track portfolio performance metrics
• Conduct regular reviews of loan documentation to ensure compliance with internal policies and regulatory requirements
• Ensure adherence to all regulatory and internal compliance requirements related to commercial lending operations
• Collaborate with risk management teams to identify potential risks and develop strategies to mitigate them
• Lead, train, and mentor a team of operations staff, fostering a culture of excellence and continuous improvement
• Serve as a point of contact for commercial clients, addressing inquiries and resolving operational issues
• Work closely with relationship managers to ensure an exceptional client experience throughout the loan lifecycle
• Identify opportunities for process improvement and implement best practices in loan processing and portfolio management
• Lead cross-functional projects aimed at enhancing operational efficiency and effectiveness
• Take ownership of ad-hoc projects, responding to business needs with agility and delivering timely solutions

Qualifications:

• Bachelor's degree
• 5+ years of experience in Commercial Lending Operations, with at least 2 years in a leadership position
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills, capable of building relationships with internal and external stakeholders
• Proficiency in lending software systems (preferably, Salesforce) and Microsoft Office Suite; experience with data analysis tools is preferred

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance

• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which in