Patient Accounting Liaison

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Patient Accounting Liaison is responsible for professionally handling inbound calls for primary reasons such as h collecting patient past due self-pay balances, establishing patient payment plans, accurately reviewing, and answering questions about the patient statement, reacting to accounts receivable and coding concerns, and assessing financial hardship. 

Primary Duties & Responsibilities: 

• Handle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practices. 

• Collect past due balances by utilizing effective communication and negotiation skills. 

• Provide accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programs. 

• Assess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plans. 

• Review accounts receivable and coding issues to ensure accuracy and resolve any discrepancies. 

• Adhere to predetermined schedules and meet performance targets, including monthly and daily collection goals. 

• Collaborate with internal departments to resolve complex billing issues. 

• Escalate unresolved patient issues to the appropriate management level for further investigation and resolution. 

• Enter or edit data for registration, insurance, charges, payments, adjustments, or electronic/paper billing to maintain a database of patient information. 

• Other duties as assigned to support both inbound/outbound process for the Patient Accounting Liaison teams (Patient accounting & Pre-Collections Team). 

• Care Harmony: this position may involve working on the Care Harmony project. The following tasks (but not limited to) are: 

• Escalated patient calls. 

• Placing tickets with Care Harmony: 

• Medicare credits- monthly. 

• Patients requesting opt out of program. 

• Review of denials from Care Harmony. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of