Branch Operations Team Lead

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

We invite you to view the opportunity below.

Responsible for ensuring our customers receive efficient, friendly service and that common courtesies are extended to every customer. Direct the day-to-day operational activities of the teller area, train staff on operational issues, and be knowledgeable of policies and procedures. Responsible for expanding and deepening customer relationships by identifying customers' needs comprehensively and matching their needs with selections and resources within the colleague's assigned business line and across all business lines of Associated Bank. Ability to direct and demonstrate all customer channels including the use of digital technology for a positive customer experience. In coordination with the Assistant Manager and/or Branch Manager, responsible for the operational integrity of the retail office. Exhibit and support a culture of flexibility and mobility to meet the expectations of our branch and customer needs.

This person will also: 

• Operates a teller window as needed.
• Provide technical guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures. Provide operational and compliance onboarding support and follow-up for new Branch Managers and Assistant Managers.
• Direct the day-to-day operations activities of the Teller area including but not limited to: teller balancing, ordering cash, cash vault balancing, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact.
• Monitor and participate in monthly Mock Audit performance/completion by the branch to identify coaching opportunities.
• Specializes in branch operations within their home branch.
• Perform periodic cash counts of Teller windows and cash vault.
• Support attainment of branch goals. Participate in skill builders, branch huddles, and other training sessions as directed. Requires understanding of sales, products, benefits, business and personal account ownership, forms and procedures including demonstration of digital technology across channels. Assist customers in servicing issues.
• Conduct procedures relating to office security, including security procedures, Monthly Audit checklist requirements, security equipment testing, office security training, and appropriate cash audits. Make appropriate decisions regarding office security that will protect the organization, customers, and colleagues against loss or fraud.

Review the qualifications listed below: 

Education  

• High School or equivalent combination of education and experience. Required  

Experience 

• 2-4 years Demonstrated customer service skills and computer experience. Required 

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join ou