Account Service Officer - Isle of Man

End Date

Wednesday 20 November 2024

Salary Range

£26,990 - £28,410

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.

Job Description

• JOB TITLE: Account Service Officer
• SALARY: £26,990
• LOCATION(S): Villiers House, Douglas, Isle o f Man
• HOURS: Full-time – Fixed term Contract.
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As an Account Services Officer, you will perform a variety of administrative duties for our consumer lending and relationship customers. Your role will involve managing and maintaining customer accounts, ensuring all information is accurate and compliant with regulatory standards. You will support our customer service teams in delivering outstanding client service, handling customer queries, and providing timely, accurate responses.

Collaboration is key in this role. You will work closely with various departments to streamline operations and enhance service delivery. Ensuring all activities align with regulatory guidelines and internal policies is crucial. Additionally, you will contribute to continuous improvement initiatives aimed at optimising processes and increasing customer satisfaction.

• Customer Service: Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Compliance and Procedures: Familiarity with compliance processes and standard operating procedures.
• Communication Skills: Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
• Administrative Skills: Experience in organising and maintaining records and correspondence.
• Problem-Solving: Ability to manage non-standard or complex customer cases effectively.
• Team Coordination: Experience in coordinating tasks and working collaboratively with support services.

About us / Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Customer Service: Handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Compliance and Procedures: Familiarity with compliance processes and standard operating procedures.
• Communication Skills: Proficiency in both written and verbal communication, especially in customising responses to non-routine requests.
• Administrative Skills: Experience in organising and maintaining records and correspondence.
• Problem-Solving: Ability to manage non-standard or complex customer cases effectively.
• Team Coordination: Experience in coordinating tasks and working collaboratively with support services.

And any experience of these would be really useful

• Fraud & Financial Crime Operations: Skills in detecting and preventing fraudulent activities and financial crimes.
• Digital Literacy: Proficiency with digital tools and platforms.
• Customer Service & Experience: Expertise in enhancing customer interactions and satisfaction.
• Continued Learning: Commitment to ongoing professional development and training.
• Account Maintenance & Servicing Operations: Experience in managing and servicing customer accounts efficiently.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustment