Senior Director, Marketing Technical Operations

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

We seek an experienced and talented Director of Technical Operations to lead our technical operations team. The Director of Technical Operations will oversee the design, implementation, and maintenance of our Marketing technical infrastructure, including our hardware, software, and network systems. This includes areas such as web development, email automation, vendor relationships, and content management. The successful candidate will have a proven track record of managing complex technical operations, excellent leadership skills, and a passion for driving innovation in a dynamic environment.

Leadership:

• Provide leadership and direction to the technical operations and marketing email automation teams, ensuring alignment with company goals and objectives.

• Establish performance standards and goals, fostering a culture of accountability and continuous improvement.

• Support professional development by identifying skill development opportunities and promoting knowledge sharing and collaboration within the team.

Web Development:

• Provide strategic direction for website development initiatives, ensuring alignment with marketing objectives, user experience best practices, and technical feasibility.

• Maintain and optimize existing digital assets, such as Heartland.us and GlobalPayments Integrated, ensuring best-in-class support, reliability, security, and adherence to industry best practices.

• Lead the assessment and integration of digital properties from ongoing acquisitions, making recommendations for ongoing support or consolidation efforts and overseeing the agreed upon direction through to completion.

Email Automation:

• Manage the marketing automation team, ensuring optimization within tools like Pardot and effective integration with other platforms for lead generation, nurturing, and conversion.

Vendor Management:

• Manage vendor relationships (Ex: Pardot, Drift, Segment, Unbounce, Sitecore, Cloudflare, etc.) and oversee the tech stack, identifying opportunities to consolidate where duplicity exists, oversee new implementations and ensure maximum leverage of tools by the business.

• Identify and evaluate software tools and technologies that enhance operational efficiency and support the organization's technical infrastructure needs.

• Oversee the management and licensing of software tools, ensuring compliance, security, and cost-effectiveness.

Technical Operations:

• Develop and implement strategies to enhance the performance, reliability, and scalability of our technical infrastructure.

• Manage the deployment and maintenance of hardware, software, and network systems, ensuring they meet performance, security, and availability requirements.

• Implement robust security measures, including access controls, encryption, vulnerability assessments, and incident response controls.

• Develop and implement disaster recovery and business continuity plans.

• Monitor and analyze key performance metrics to identify areas for improvement and implement solutions.

• Develop and manage budgets and forecasts for the technical operations department.

Content Management:

• Develop and implement strategies for efficient content management across various platforms, ensuring consistency and accuracy.

• Collaborate with content creators and stakeholders to define content workflows.

• Evaluate and implement content management systems that align with the business needs and support seamless content publishing, editing and version control.

Collaboration:

• Collaborate with cross-functional teams to understand software requirements and make informed decisions regarding tool selection, implementation, and integration.

• Collaborate with other departments, including product marketing, content, revenue generation, and channel, to align technical operations with business goals.

Industry Trends and Improvement:

• Stay current with industry trends and best practices, proactively identifying