Site Reliability Engineer

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model.

This position is based in Denver, Colorado and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance. We are actively seeking talented individuals to join our team in this exciting new phase of growth.

Available Office Locations: Denver, Colorado

Role Overview: 

As a Site Reliability Engineer (SRE) at Litera, you will play a key role in ensuring our SaaS solutions remain stable, scalable, and resilient. Your primary focus will be on enhancing operational efficiency and reliability across diverse cloud environments and their core infrastructure. You’ll leverage automation to streamline workflows, develop innovative tools, optimize monitoring and alerting systems, and provide rapid incident response. This is a hands-on, team-oriented position that values collaboration and proactive problem-solving. 

Key Responsibilities: 

•Own SaaS application reliability and architecture 

•Solve complex systems issues 

•Support and escalated customer-facing issues 

•Participate in a 24/7 on-call rotation 

•Lead root cause analysis and remediation efforts 

•Automate workflows to improve efficiency��

•Build and maintain dashboards for real-time monitoring 

•Drive reliability improvements across cloud infrastructure 

•Enforce security and compliance standards 

•Coordinate cross-team incident resolution 

•Manage disaster recovery and operational playbooks 

•Mentor engineers and foster technical excellence 

•Be a reliable, collaborative presence on the team 

Qualifications: 

•Experience as a Site Reliability Engineer or similar role 

•Experience performing log analysis and software remediation 

•Experience using configuration management tools (Terraform, Puppet, Ansible) 

•Experience working with cloud platforms and remote collocated systems 

•Deep knowledge in monitoring and alerting tools (New Relic, Datadog, Dynatrace) 

•Confidence in navigating and troubleshooting operating systems (Windows, Linux) 

•Knowledge of the mainstream databases (writing queries, tuning) 

•Experience designing and troubleshooting large-scale distributed systems 

•Strong grasp of software engineering principles and agile pract