Senior Customer Success Manager (m/f/d) EMEA

<h1><strong>Senior Customer Success Manager</strong>  (m/f/d) EMEA</h1> <p>at Onapsis</p> <p><strong>REMOTE  </strong></p> <h2>About the job</h2> <p>Onapsis is on a mission to safeguard the most critical business applications that business depends on daily. Over 20% of the Fortune 100 rely on Onapsis to secure their business-critical applications and ensure they are compliant and available.</p> <p><strong> </strong></p> <p><strong>Summary of Position</strong></p> <p>You are the trusted advisor and value champion for complex, high-value accounts. Your focus is Value Realization & Retention, navigating client politics and leading renewals.</p> <p> </p> <p><strong>Responsibilities</strong></p> <ul> <li>Strategic Account Management: Manage relationships with C-level executives across complex enterprise accounts.</li> <li>Trusted Advisor: Proactively identify customer needs and tailor solutions to enhance security posture and ROI.</li> <li>Voice of the Customer: Lead "Voice of the Customer" initiatives internally to shape product investments.</li> <li>Expansion: Identify and assess expansion opportunities based on customer business objectives.</li> </ul> <p> </p> <p><strong>Key Capabilities</strong></p> <ul> <li>Business Acumen: Analyze business fundamentals and develop compelling ROI scenarios.</li> <li>Value Justification: Quantify cost savings and develop compelling value propositions.</li> <li>Executive Advocacy: Build exceptional loyalty through executive-level advocacy.</li> </ul> <p> </p> <p><strong>Qualifications/Experience Required</strong></p> <ul> <li>7+ years experience in customer success at an on-premise/SaaS company.</li> <li>Demonstrated ability to maintain high retention across a complex portfolio.</li> <li>ERP experience (SAP, Oracle) and strong vulnerability management knowledge.</li> <li>Experience manager customer success and sales processes using CRM software desired.</li> <li>Fluency in German is required.</li> </ul> <p> </p> <p><strong>What we offer: </strong></p> <p>A role in shaping the future of protecting the most critical applications that run the world's business and a career that grows as the company grows.</p> <p>A unique culture of high achievement and teamwork.</p> <p>Supportive and humble colleagues are the space's top problem solvers and innovators.</p> <p>Financial security through competitive compensation and incentives.</p