Lead Registration Associate

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

5:00 PM

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Serves as expert/lead team member in communicating with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denial. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, and charge entry. Ensures quality monitoring to produce clean claim processing. Assists in hiring and orientation of new employees, and may assist in annual evaluation process.

Experience
•Two years of experience in registration

Preferred Qualifications
•Bachelor's degree
•Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)


Education
•High school diploma or equivalent

Certification Summary
•No professional certifications required

Knowledge, Skills and Abilities
•Understand and be familiar with medical terminology
•Must pass typing test with at least 50 words per minute
•Basic Windows XP and Microsoft Word
•Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating
•Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals, e.g., RIS, SIS, SMS, Epic, IMS Web, HDX, Payor websites, CSC Order Indexing, POS Database, GPMS, IBEX, NueMD, and Passport
•Strong verbal/written communication skills
•Demonstrated arithmetic and word mathematical problem-solving skills
•Proven ability to multitask and must be willing to work a flexible schedule
•Ability to travel within Metro Atlanta as needed to support multiple locations or different departments


Job Responsibilities
1.Performs daily quality audits on team of registration coordinators to ensure all duties are performed correctly.
2.Orients new employees and acts as resource for staff to resolve/handle difficult situations or answer questions.
3.Partners with other areas for positive patient flow, and responds to issues that may arise related to safety, security, and disaster management.
4.May conduct performance evaluation of staff, provide input into hiring and disciplinary actions, and may act as supervisor as required or upon absence of supervisor.
5.Interviews patients and families to obtain complete and accurate demographic and financial information.
6.Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
7.Enters data into system for registration, billing, and patient tracking in a fast, efficient way to minimize patient wait times.
8.Confirms insurance coverage and obtains authorizations if applicable.
9.Explains regulatory financial requirements to patient