Assistant Director, Retail

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

735 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200813 Meliora Dining/Aux Ops

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,216.00 - $115,824.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL PURPOSE
Oversees ongoing day-to-day operations and procedures for multiple retail locations serving the River Campus and Eastman School of Music University community. Develops programming, scheduling, and planning for the operational success of the retail locations of the University dining program. Responsible for ensuring quality products and retail services are provided on a daily basis in a welcoming setting by ensuring facilities are maintained in a clean, safe, and sanitary manner. Establishes policies and ensures procedures are followed. Ensures product standards, operating efficiency levels, financial performance standards, timetables, and metrics are met and adhered to for success. Works with team members to identify operational improvement opportunities.

ESSENTIAL FUNCTIONS

• Provides the day-to-day vision, planning, and direction for multiple retail operations located on the River Campus and the Eastman School of Music.
• Manages and supports the respective retail operational management teams, consisting of leaders who are responsible for overseeing staff consisting mostly of student employees.
• Ensures smooth processes and achieves business goals by managing staff, inventory, and unit performance while maintaining a focus on student engagement, customer satisfaction, quality products, service, and compliance.
• Develops and implements operational strategies and procedures.
• Develops and executes strategic plans that include innovative retail concepts, service-delivery and product selection strategies, financial priorities, facility renovations, and improvements to support the University’s strategic plan.
• Collaborates with marketing to develop and implement residential marketing initiatives.
• Oversees the creation, management, and execution of the academic and summer operations calendar for residential services, ensuring that website content and digital media are accurate and up to date.
• Partners with leadership to analyze enrollment trends and evolving food preferences, including healthy and allergen-free options, to enable the creation and growth of the retail outlets.
• Ensures daily operations, including store openings and closings, the Point of Sale (POS) system, and inventory management of each retail location, are operating efficiently and smoothly.
• Monitors and analyzes operational performance to identify areas for improvement.
• Develops key performance indicators (KPIs) and metrics accordingly.
• Reports performance results on a regular basis.
• Develops and implements improvement plans, setting performance expectations for a culture of continuous growth and development, and aligning performance results with university-wide goals and objectives.
• Supports and communicates University initiatives to the team.
• Forecasts and develops operating budgets, including revenue projections of more than $15M, food, beverage, and product costs, labor expenses, safety, certifications, equipment, capital expenditures, and facilities maintenance.
• Works closely with divisional directors, administrators, and Finance teams to develop departmental capital plans. Ensures efficient allocation of resources and budgets assigned to the retail dining services to ensure activities are successfully met.
• Reviews and assesses progress and current operational and financial situations with departmental leadership regularly. Prepares and analyzes monthly, quarterly, and annual reports for trends and to ensure financial controls are in place.
• Designs and executes revenue-driving programs