Director, Member Experience (MX) Business Analytics

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Description

The Director, MX Business Analytics will be a significant contributor to the success of the Strategic Consulting, Health Plan team through development of client-facing analytics and insights, facilitation of consulting engagements and supporting client implementation of data management best practices. The Director will be responsible for engaging with clients to share data and information necessary to develop insights as well as provide results in a client-approved format. The Director will be expected to conduct data analysis using Press Ganey tools and available data sources to develop and communicate insights and recommendations during client meetings. In addition, the successful candidate will be expected to collaborate with Engagement Executives, Strategic Consultants and other internal Press Ganey teams as directed by the Engagement Manager.

The Director works within the Strategic Consulting, Health Plan team and across Technology, Data Science and Product Development business units to support day-to-day needs of the Strategic Consulting, Health Plan and their clients.

Note that this is an individual contributor role without direct reports.

Duties and Responsibilities

• Assists the Engagement Manager with development of engagement client-facing materials, insights, communications and deliverables.
• Works with project managers, applications managers, applications specialists, and subject matter experts to conduct analysis, validate, and prepare insights and other client-facing engagement materials.
• Conducts engagement-specific and cross-application data analytics and derives insights and recommendations.
• Develops and implements appropriate success criteria and measures for each engagement.
• Coordinates the appropriate level of communication and insights by client business units and end-users.
• Develops plans to assure the utilization of Press Ganey application and data sources as appropriate per engagement.
• Collaborates with Strategic Consultants and other engagement facilitators on utilization of Press Ganey and client data.
• Manages and completes all project tasks and requirements within timelines as assigned by the Engagement Manager or the Client.
• In collaboration with Strategic Consulting leadership, engages with a client in business development and strategic planning discussions for the purpose of scoping engagement based on client needs.

Qualifications

• 7+ years of experience in data/business analytics within a healthcare se