Senior Agent, Customer Service (English & Romanian Speaker)

<p><strong>Who We Are</strong></p> <p>At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. </p> <p>OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.</p> <p>Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.</p> <p>OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.</p> <p><strong>Key responsibilities</strong></p> <ul> <li>To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and Overseas BJ team.</li> <li>To identify areas for service and procedural improvement and make recommendations to the Assistant Manager/Manager and Supervisor.</li> <li>To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback and ideas to colleagues and to the Assistant Manager /Manager/Supervisor.</li> <li>To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.</li> <li>To handle all inquiries/issues from global customers.</li> <li>To handle complaints and feedback related to websites, products, platforms, and services, etc.</li> <li>Strong people skills: Ability to navigate difficult situations and stay calm under pressure.</li> <li>Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles; good cost-efficient decision making.</li> <li>Excellent time management: ability to multi-task to solve issue for Customers, while managing time.</li> </ul> <p><strong>Who you are</strong></p> <ul> <li>Diploma from college or above, related to any major.</li> <li>Excellent command of spoken and written English AND Romanian </li> <li>Strong customer service skills, highly motivated team-player.</li> <li>Knowledge of digital asset exchange/trading.</li> <li>Demonstrated ability to motivate others and achieve results.</li> <li>Fast typing skills (at least 40 words per minute).</li> <li>Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA.</li> <li>Call center customer service-related work experience is preferred.</li> <li>Willing to work on shift rotation</li> </ul> <p><span>#LI-GB1</span></p> <span>#LI-HYBRID</span>