Ad Sales Trainer

Overview

POSITION SUMMARY  

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures. This will be a dual position. One is required to train when there’s a need and complete Quality Analyst responsibilities once there’s no class in session.  

 

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Responsibilities

PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS   

 

• Prepare training materials with client guidance on ad product offering and features for all outsourced teams 
• Create specialized training based on identified skill gaps or new concepts/skills and work with Teleperformance management and  teams to validate  
• Work with relevant Teleperformance management and client to identify skills or topics in need of additional training  
• Work with client on training rubric across teams and channels and regularly update training rubric to reflect business priorities and changes in process  
• Review phone calls, chats, and emails across teams for quality and update agent scorecards  
• Work with client on training calibration to understand and align to quality expectations  
• Proactively look for trends across the team to identify qualitative feedback such as common advertiser blockers, knowledge gaps across teams, common objections, etc.

Qualifications

 QUALIFICATIONS 

• At least 2 years of B2B sales experience required.
• 2-3 years of QA and Training experience with both Sales and Support teams spanning multiple channels such as phone, chat, and email  
• 1+ years’ experience with advertising sales / marketing agency background is a must have  
• Collaborative across both Teleperformance management and clients to bring together multiple points of view  
• Understanding of adult learning principles and how to best incorporate them into training content and a training plan  
• Highly organized and detail oriented in reviewing customer interactions  
• Enjoys spotting trends (both quantitative and qualitative) across sales and support programs  
• Stress resistant and willing to work across different cultures and time zones  
• Organizing multiple tasks and priorities simultaneously and never lose control of the workflow  
• Results oriented and able to manage different interests for a common / mutual acceptable outcome  
• Highly proficient in Google Suite (slides, sheets)

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

 

Teleperformance is an Equal Opportunity Employer