Provides comprehensive administrative, operational, and financial support to branch operations. Serves as a central point of coordination for field teams, vendors, customers, and internal stakeholders, ensuring accuracy across scheduling, billing, compliance, and office management activities.

Scheduling & Field Operations Support
•    Manage and maintain technician schedules, including YEPR/YEPRN updates, daily adjustments, and weekly communications.
•    Develop and distribute annual schedules for multiple customer sites, including standby coverage and equipment-specific schedules.
•    Track technician availability, including vacation, sick time, and daily changes.
•    Coordinate state inspections and assign units to appropriate technicians.
•    Update job ticket communication details and maintain accurate technician contact lists.

Billing, Financial & Procurement Support
•    Process purchase orders, invoices, vendor requests, and workflow approvals.
•    Support T&M billing, ESM ticket resolution, and payroll-related issues in coordination with field leadership.
•    Review billing for discrepancies and identify incidents impacting charges.
•    Manage check processing, lockbox submissions, and Kofax check requests.
•    Assist with collections efforts and participate in related calls.
•    Reprint, adjust, and create purchase orders across branches and cost centers.

Vendor & Contract Management
•    Coordinate vendor setup and maintain vendor relationships.
•    Manage contracts, including maintaining files and providing documentation to internal teams.
•    Process uniform orders, service agreements, and general vendor requests 
•    Support parking placard applications and ensure compliance documentation is complete.

Fleet & Asset Management
•    Administer vehicle program, including registrations, gas cards, returns, and recall tracking.
•    Maintain accurate vehicle records and documentation.
•    Coordinate returns of company equipment (phones, computers) with IT.

Claims, Compliance & Documentation
•    Manage incident and accident claims through Broadspire.
•    Handle notarizations and ensure proper recordkeeping.
•    Maintain and update regulatory and employee records (IUEC database, tax forms, 401(k) changes, drug screenings).

Office & Facilities Management
•    Oversee day-to-day office operations, including mail distribution, shipping/receiving , and supply ordering.
•    Coordinate building maintenance, vendor services, and workplace logistics.
•    Assist with workspace organization, events, and general office upkeep.

Employee & Administrative Support
•    Provide administrative support to office staff, technicians, and leadership.
•    Assist with training initiatives, process improvement, and system support (e.g., SHAPE).
•    Address employee inquiries related to payroll, scheduling, and administrative processes.
•    Maintain forms, documentation, and internal communication processes.

Additional Support Functions
•    Participate in cross-functional initiatives and training support.
•    Ensure accuracy, compliance, and organization across all administrative processes.
•    Act as a central point of contact for office operations and coordination needs.

HR Administration & Employee Support
•    Support IUEC processes including onboarding, requisitions, terminations, job code and supervisor changes, and pay rate updates.
•    Manage employee forms and compliance documentation (tax forms, 401(k), drug screenings, PPE authorizations, etc.).
•    Assist with payroll-related inquiries, technician issues, and administrative support for field teams.
•    Support training initiatives, including SHAPE system adoption and process standardization.

•    Experience supporting middle management and/or department -