Banquet Houseperson (Part-time)

Company Description

Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.

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Job Description

SUMMARY

The Banquet Houseperson is primarily responsible for the set-up and breakdown of Events meeting rooms in accordance with the “Banquet Even Order” and diagram specifications.  They are also responsible for the maintenance and cleanliness of all meeting rooms, storage areas and equipment such as tables, chairs, risers, transport carts, easels and other Banquets and Events equipment.

ESSENTIAL DUTIES AND RESPONSIBILITES include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow and exceed Accor and Fairmont standards
• Assist the leadership team and fellow colleagues in exceeding guest satisfaction
• Follow all directives instructed by the leadership team
• Set event rooms to the specifications of each Banquet Event Order and diagram 
• Make minor changes and adjustments to room set-ups, with full communication to the Banquet manager, to better service guests and attendees
• Work quickly yet safely when a room set-up must be changed in a minimum amount of time
• Carefully set, maintain, store, and safeguard Banquet equipment
• Keep event areas and storerooms clean and organized at all times
• Assist with Banquet equipment and supply inventories
• Assist guests with packages between loading dock and function areas
• Make adjustments and changes in room set-ups on short notice
• Display an outgoing, friendly and welcoming personality to guests, attendees, and colleagues at all times

• Use professional guest relations and communications skills
• Engage and genuinely interact with Meeting planners and guests during events while anticipating their needs
• Display a positive attitude toward teamwork
• Be pro-active by assisting co-workers
• Practice safe lifting and transporting techniques at all times
• Assist other colleagues in offering the highest level of service.
• Understand the processes of delivery and removal of all product and equipment.
• Use great care and respect in working with all Fairmont Breakers equipment and property
• Work harmoniously with other hotel departments
• Demonstrate pride in the Event department and Fairmont Breakers
• Follow all safety policies and procedures
• Report safety hazards immediately
• Display a congenial appearance and is well groomed at all times.
• Other duties as assigned

Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous customer service experience preferred
• Previous experience