Quality Assurance Lead

We are open to candidates based in LATAM.

We are currently seeking a talented and experienced QA Lead to join our agency and take charge of our Quality Assurance process. As a QA Lead, you will play a crucial role in establishing a standardized QA methodology and driving the delivery of high-quality design and software solutions. This is an excellent opportunity to shape our QA approach, collaborate with cross-functional teams, and contribute to the continuous improvement of our agency's QA process.

Responsibilities:

• Test Planning and Strategy: Collaborate with clients and project teams to define testing strategies, methodologies, and approaches based on project requirements. Determine the appropriate mix of automated and manual testing and develop comprehensive test plans, test cases, and test scripts.
• Test Execution: Perform both automated and manual testing tasks on client projects. Execute test cases and scripts accurately, identifying and reporting any defects or issues found during testing. Ensure that testing activities are completed within project timelines.
• Test Management: Oversee and coordinate testing efforts for multiple projects simultaneously. Develop and maintain project-specific testing schedules and resource plans. Monitor and manage test progress, ensuring that testing activities are delivered within scope, timeline, and quality standards.
• QA Vendor Management: Establish and maintain relationships with QA vendors on various projects across the agency. Ensure that vendors have the necessary resources, tools, and information to perform their testing tasks effectively. Review and assess vendor deliverables, providing guidance and support as required.
• Standardizing QA Approach: Work with the Product, Engineering, and Delivery teams to develop and implement standardized QA processes, methodologies, and best practices. Create templates, guidelines, and documentation to ensure consistent and efficient testing practices. Conduct training sessions to promote a culture of quality and knowledge sharing.
• Communication and Reporting: Regularly communicate with clients, project teams, and stakeholders to provide testing updates, insights, and address any issues or challenges. Prepare comprehensive testing reports and documentation, highlighting key findings, recommendations, and improvement areas.
• Continuous Improvement: Identify opportunities to enhance the efficiency and effectiveness of the QA process. Stay updated with industry trends, advancements in QA, and software testing practices. Implement improvements in tools, techniques, and workflows to drive continuous improvement.

Must haves:

• 5+ years of experience in software testing, including experience in both automated and manual testing.
• Strong knowledge of QA methodologies, best practices, and tools.
• Proficiency in test planning, execution, and defect management.
• Excellent communication and interpersonal skills to effectively collaborate with clients, project teams, and vendors.
• Strong problem-solving and analytical abilities to identify and address testing challenges.
• Leadership skills with the ability to motivate and guide team members.
• Self-motivated with the ability to work independently and manage priorities in a dynamic environment.
• Proven experience in shaping a scalable QA methodology/approach.

Good to haves:

• Proven experience in managing QA vendors and coordinating testing efforts across multiple projects.
• Automation Testing Experience: Expertise in automation testing frameworks, tools, and scripting languages (such as Selenium, Cypress, or Appium) is highly beneficial.
• Performance Testing Knowledge: Familiarity with performance testing tools (like JMeter or LoadRunner) and methodologies enables assessment of system performance and optimization of application performance.
• Security Testing Understanding: A good understanding of security testing concepts, tools, and techniques (such as OWASP Top 10 vulnerabilities) is valuable for identifying and addressing potential security risks in applications.
• Domain Knowledge: Deep understanding of highly regulated domains, such as healthcare or financial services, is advantageous.
• Certifications in software testing (e.g., ISTQB) are a plus.

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways!  We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.  We hire based on talent, and we’re proud of our global perspective.