Patient Advocate - Day Shift - Wednesday and Thursday Days Off

Position Summary

At Stony Brook Medicine, under direction of the Director of Patient Advocacy, the Patient Advocate will work in the Patient Representative department and will interact with patients, families, visitors, and administrative and professional staff as well as community member and university staff.

Duties of a Patient Advocate include the following but are not limited to:

• Facilitate resolution to expressed concerns, answer questions, and honor requests or commendations.
• Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
• Serve as liaison between patients, families, hospital and medical staff.
• Advocate for Patient’s Rights
• Promote patient satisfaction.
• Serve as a resource by providing information for the patient regarding organizational services and resources.
• Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family.
• Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns.
• Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed.
• Maintain database tracking all complaints, grievances,compliments.
• Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization
• Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations.
• Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization.

Qualifications

Required Qualifications: Bachelor's degree and at least 3 years of hospital and/or healthcare environment experience with demonstrated history of working with patients. Proven success applying a team approach to resolving issues or accomplishing goals. Proficiency with Microsoft applications. 

Preferred Qualifications: Previous patient advocacy type experience. Social work education and/or experience. Bilingual. 

Special Notes:   Resume/CV should be included with the online application.

Posting Overview:  This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). 

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
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